Maitre D' - Front Desk

Squeeze Massage•Scottsdale, AZ

13d

About The Position

Squeeze is a massage company focused on improving the guest and team-member experience through app-based booking and payment, personalized massage services, and thoughtfully designed spaces. The Maitre D' supports front-of-house operations and helps ensure every guest receives a warm, first-class experience. The role includes greeting and checking in guests, maintaining the front-of-house and guest lounge, assisting guests with Squeeze’s app and related services, and resolving issues in the shop. The ideal candidate has experience managing front-of-house operations in a high-volume retail or service business, is comfortable with technology, and is attentive, energetic, and detail-oriented. They bring a hospitality mindset, patience, warmth, strong communication skills, and a commitment to exceptional guest service. A passion for health and wellness and interest in growing with Squeeze are also emphasized.

Requirements

At least 1 year of experience in retail; technology-related or front-desk service experience is preferred.
A proven track record of delivering an exceptional guest experience.
Excellent problem-solving and troubleshooting skills.
Strong communication and multitasking skills.
Experience managing front-of-house operations for high-volume retail service businesses.
Technology proficiency and attentiveness to surroundings.
A warm, gracious, patient, energetic, detail-oriented, and hospitality-oriented approach.

Nice To Haves

Experience with Zendesk.
Technology-related or front-desk service experience.

Responsibilities

Check in and greet guests with a warm and friendly welcome.
Provide exceptional, over-the-top guest service.
Maintain the front of house and guest lounge to Squeeze standards.
Help guests use the Squeeze app, including downloading it, setting up accounts, booking appointments, becoming members, and completing appointments.
Resolve guest issues in the shop.

Benefits

Competitive hourly rate.
Paid sick leave.
One free 50-minute massage per month.
Annual performance raises of $1 per year.
Flexible schedules.
On-site leadership from responsive, empathetic, and understanding management.
Snacks, peer-reward points redeemable for gift cards, and branded swag.
Quarterly paid training with outside speakers on topics such as mindfulness meditation and personal finance.
Leadership and career advancement opportunities in management and training.
Team-building offsites.
Health benefits and vacation, as mentioned in an employee testimonial.