Spa Lead-Hotel Spa

Sycuan • El Cajon, CA

1d • Onsite

About The Position

As a key liaison between the front and back of the house at Sycuan, you’ll be at the heart of delivering exceptional spa experiences—from the moment guests arrive to the final touch of their service. If you’re passionate about elevating guest experiences, developing high-performing teams, and creating a calm yet highly organized environment, this is your opportunity to bring your expertise to life in a fast-paced, luxury setting.

Job Purpose:
Liaison between the back of the house and the front of the house by maintaining the standards established by Sycuan. Communication, safety of all equipment, oversight and storage of product, staff coverage and adheres to all appropriate Sycuan policies.

Requirements

• California Massage Therapy Council Certificate in good standing, California Massage and Bodywork License in good standing, or California Esthetic License in good standing.
• 5 years of massage therapy experience or 5 years of esthetics experience
• 5 years’ experience in customer service
• Working knowledge of various types of spa massage & facial treatments and procedures
• Ability to evaluate guest needs and make best treatment recommendations
• Ability to demonstrate respect, sensitivity and concern for guest needs
• Ability to create a soothing and comfortable environment for guests
• Ability to stand for extended periods of time
• Ability to exert pressure through a variety of hand and arm movements
• Ability to use fingers, hands and arms to manipulate muscles
• Ability to bend and stoop
• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives
• Ability to maintain confidentiality
• Ability to accept constructive criticism
• Ability to appear for work on time
• Ability to lift up to 30lbs

Nice To Haves

• Associate's Degree in Massage Therapy or Advanced Esthetic License
• Experience working in at minimum of two resort spa setting
• Experience with product inventory and product distribution and management
• Service training
• CPR Certified
• Book4Time software experience
• Multi-lingual

Responsibilities

• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Ensures all guests are welcomed and picked up for their service on time.
• Providing assistance and/or instruction to new providers and/or new service protocols for massage, body treatments and skincare services.
• Scheduling any required continued education, test outs, auditions, random quality controlled secret shoppers.
• Maintains fully staffed department by assisting in scheduling, posting ranking and balancing daily schedule.
• Remain current on staff licensure and certifications.
• Informing team of promotions and specials.
• Promptly notifying Spa & Retail Manager of guest comments and/or complaints.
• Treating all team members and guests in a friendly and courteous manner.
• Provides guidance to Spa Attendants by training and providing guidance to team members.
• Instructing staff on departmental policies and procedures.
• Monitoring team member performance and reporting out of compliance behaviors to the Spa and Salon Manager as needed.
• Ensures spa inventory is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and cleaning stations according to established procedures.
• Maintains department equipment, materials and fixtures by ensuring all products and promotional materials are available and visible in spa lounge and treatment rooms.
• Cleaning and removing debris from back of the house counters, cupboards and equipment.
• Maintaining orderly storage area.
• Transporting materials and equipment to various spa rooms as needed.
• Notifying manager of any damaged, broken or inoperable equipment and when materials or supplies are low and need to be reordered.
• Placing used linens in appropriate area.
• Performing other maintenance and cleaning tasks as assigned by the manager.
• Provides administrative support to the department by documenting and forwarding monthly service reports, specific request reports, attendance, retail sales to services provided.
• Cleans in disinfects all equipment on a daily basis.
• Coaches providers with positive reinforcement and council when there are performance deficiencies.
• Makes recommendations for any needed efficiencies for better communication from front of house to back of house.
• Has understanding of spa software.

Benefits

• If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree