Spa Front Desk Receptionist - Eden Roc Miami Beach

Arch Amenities Group•Miami Beach, FL

23d

About The Position

The Spa Front Desk Receptionist welcomes guests, responds to inquiries, and builds strong relationships and trust. The role may include processing transactions, handling money, and contributing to facility cleanliness. The receptionist supports a welcoming, safe, and well-maintained spa environment while following facility and Arch Amenities Group policies and standards.

Requirements

High school diploma; a college degree is preferred.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills and a strong work ethic.
Efficient, well organized, and able to handle multiple duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational.
Strong team player.
Proficiency with appropriate computer skills and office equipment.
Ability to lift 25 pounds.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regular use of hands to finger, handle, or feel objects; operate objects, tools, or controls; and reach with hands and arms.

Nice To Haves

College degree.

Responsibilities

Maintain Arch Amenities Group’s guest experience and adhere to its mission, values, standards, brand standards, and facility policies.
Report incidents, accidents, and member, guest, or facility issues to the appropriate manager.
Submit required paperwork and financial reporting in accordance with company policy.
Maintain department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintain monthly inventory of supplies and products when applicable.
Learn the facility and its amenities to communicate effectively with members and guests.
Participate in the Manager on Duty schedule if applicable.
Help ensure that only members and guests access the facility and that it remains safe and secure.
Greet each guest warmly, with a smile and direct eye contact.
Assist guests by making reservations, finding directions, looking up phone numbers, and providing other help.
Use time efficiently by checking equipment, locker rooms, gift shop stock, and inventory.
Ensure appropriate coverage when leaving the work area; keep the area clear of clutter and personal effects; share pertinent information with coworkers at shift end; and maintain staff communication books.
Enroll members and guests in programs and make reservations for spa services and personal training when applicable.
Receive payments for goods and services and account for the money properly; reconcile daily sales, deposits, and receipts when applicable.
Assist staff with lifting and storing facility equipment, furniture, and products, including preparation for special events.
Perform additional duties as assigned.