Spa & Fitness Concierge

HIDEAWAY GOLF CLUB•La Quinta, CA

just now•$21 - $23•Onsite

About The Position

The Spa & Fitness Concierge serves as the first point of contact for members and guests visiting Hideaway's Spa & Fitness facilities. This position is responsible for creating a warm, welcoming, and professional experience while ensuring the spa, fitness center, locker rooms, and wellness amenities are maintained to the highest standards of cleanliness, organization, and luxury. The Spa & Fitness Concierge provides exceptional service by assisting members with facility orientation, coordinating appointments, maintaining facility amenities, supporting daily spa operations, and ensuring every guest enjoys a comfortable, relaxing, and personalized experience. This role requires professionalism, attention to detail, initiative, and a genuine passion for hospitality.

Requirements

Previous experience in a luxury spa, resort, private club, hotel, fitness center, or hospitality environment preferred.
Previous retail sales experience in a luxury spa, boutique, hospitality, or wellness environment is preferred.
Ability to confidently recommend products and educate Members on skincare, wellness, and boutique merchandise while providing exceptional service.
Strong customer service and interpersonal communication skills.
Professional, polished, and service-oriented demeanor.
Excellent organizational skills with strong attention to detail.
Ability to multitask while maintaining a calm and welcoming presence.
Comfortable using reservation software, computers, telephones, and standard office equipment.
Basic knowledge of spa services, wellness offerings, and fitness facilities preferred.
Ability to exercise sound judgment and maintain confidentiality.
Ability to remain calm, professional, and service-focused while managing multiple priorities in a fast-paced environment.
Flexible schedule including weekends, holidays, and extended hours as business demands require.
Hospitality, customer service, or guest relations training is beneficial.
Commitment to delivering exceptional Member service and upholding luxury hospitality standards.
Proof of eligibility to work in the United States.
Criminal and civil background clearance.

Responsibilities

Welcome members and guests in a warm, professional, and engaging manner.
Provide efficient check-in and check-out services.
Schedule and confirm spa appointments using the club's reservation system.
Conduct tours of the Spa & Fitness facilities for members and prospective members as requested.
Answer questions regarding spa treatments, fitness offerings, wellness programs, club amenities, and seasonal promotions.
Assist members with lockers, robes, towels, amenities, and facility orientation.
Anticipate member needs and proactively provide personalized service.
Resolve member concerns professionally or escalate issues to the Spa & Fitness Director when appropriate.
Prepare the spa and fitness areas before opening and ensure facilities are guest-ready throughout the day.
Maintain the cleanliness, organization, and presentation of locker rooms, treatment waiting areas, fitness spaces, and common areas.
Restock towels, robes, toiletries, beverages, refreshments, and guest amenities throughout each shift.
Monitor facility conditions and promptly report maintenance, safety, or equipment concerns.
Assist with the setup and breakdown of wellness events, fitness classes, and special club functions.
Support inventory organization and replenishment of spa retail products, linens, and operating supplies.
Ensure all service standards and operational procedures are consistently followed.
Develop and maintain a thorough knowledge of all spa retail products, skincare lines, wellness items, apparel, and boutique merchandise offered by the Club.
Educate Members and Guests on spa products, wellness merchandise, and boutique offerings by explaining product features, benefits, and recommended uses.
Make personalized product recommendations based on Members' wellness goals, treatment experiences, and individual preferences.
Promote retail merchandise, spa services, fitness programs, seasonal promotions, and club events to enhance the overall Member experience.
Support retail sales goals by actively identifying opportunities to introduce products and encourage additional purchases in a professional, service-oriented manner.
Assist with the merchandising, organization, cleanliness, pricing, and presentation of the Spa Boutique to maintain an inviting luxury retail environment.
Monitor boutique inventory levels and communicate replenishment needs to the Spa & Fitness Director to ensure products remain adequately stocked.
Maintain a clean, safe, and organized fitness center.
Assist members with the proper and safe use of fitness equipment and wellness amenities.
Monitor equipment condition and report repairs or service needs promptly.
Ensure steam rooms, saunas, lap pool areas, locker rooms, and wellness spaces remain clean, fully stocked, and guest-ready.
Assist with moving furniture, equipment, and supplies as necessary for daily operations or special events.
Represent Hideaway Golf Club with professionalism, warmth, and genuine hospitality.
Maintain a calm, welcoming, and relaxing atmosphere that reflects the luxury spa experience.
Maintain a polished appearance and comply with club grooming and uniform standards.
Build positive relationships with members, guests, and fellow team members.
Demonstrate excellent communication, discretion, and professionalism when interacting with members.
Protect the privacy and confidentiality of members at all times.
Support a collaborative team environment by assisting coworkers whenever needed.
Comply with all Club policies, safety procedures, and Spa & Fitness operating standards.
Perform other duties as assigned.
Maintain accurate spa appointment schedules and reservation records.
Coordinate appointments efficiently while maximizing therapist availability and member convenience.
Confirm appointments and communicate any schedule changes promptly and professionally.
Understand treatment schedules, service durations, therapist availability, and facility capacity.
Communicate member preferences, special requests, health considerations, and celebration notes to the Spa team when appropriate.
Develop familiarity with Members' service preferences and wellness goals to help personalize each visit.
Utilize reservation software and related technology accurately and efficiently.
Support Hideaway Golf Club's commitment to luxury wellness experiences and personalized member service.