Spa Concierge

Omni Hotels & Spas•Fort Lauderdale, FL

7d•Onsite

About The Position

The Spa Concierge will work as a part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Requirements

Minimum 1-year experience working in a customer service-based position
Reading, writing, and oral proficiency in the English language required
Must be able to communicate with guests and staff professionally and with empathy
Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs
Attention to detail and excellent organizational skills
Maintain a professional business appearance, attitude, and performance
Must be able to work a variety of shifts including weekends, evenings, and holidays
Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit

Responsibilities

Scheduling and confirming appointments
Greeting guests
Providing locker set up of robes and slippers, beverages
Checking in and checking out of guests
Pre-selling, up-selling and cross-selling of services and retail products
Relaying product and service benefits to guests and assisting with closing of retail sales
Providing tours of the spa and offering/serving beverages as needed
Communicating spa promotions with guests
Maintaining cleanliness and neatness of spa facility, locker room and fitness center
Escorting guests to the locker room, relaxation area and enlightening them on their services
Performing daily general cleaning and minor maintenance tasks in the spa facility
Opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation
Ensuring cash handling procedures are always adhered to
Ensuring all guest challenges are resolved in a timely manner and management is made aware of the situation