Spa Concierge

Vintage • Houston, TX

6d • Onsite

About The Position

The Woodhouse Spa is seeking a Spa Concierge to provide exceptional customer service and create a warm, welcoming guest experience. This role involves answering calls, scheduling appointments, recommending services, and processing payments. The Spa Concierge will support the spa manager and therapists with daily operations, promote retail products, and encourage guest retention by booking follow-up appointments. Additionally, they will educate guests on spa amenities, services, and the Woodhouse experience, maintain guest preferences, and assist with light cleaning and laundry. Woodhouse believes that wellness and luxury should be accessible, offering customizable treatments and a relaxing atmosphere for guests to feel revived and renewed. This is an opportunity for a spa professional to make an impact in the wellness of others in a luxury environment with ample opportunity for growth. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care, offering signature massages, facials, body treatments, rituals and more, providing guests a holistic approach to wellness. With 85+ locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

• 2+ years of sales experience (spa experience preferred).
• Strong communication, customer service, and computer skills.
• Experience with scheduling software is a plus.
• Friendly, outgoing, and detail-oriented.
• Able to stand for extended periods, lift up to 45 lbs, and perform light housekeeping tasks.
• Flexible to work evenings, weekends, holidays, and Monday–Saturday shifts.
• Reliable transportation.

Nice To Haves

• Spa experience preferred.

Responsibilities

• Provide exceptional customer service and create a warm, welcoming guest experience.
• Answer calls, schedule appointments, recommend services, and process payments.
• Support the spa manager and therapists with daily operations.
• Promote retail products and encourage guest retention by booking follow-up appointments.
• Educate guests on spa amenities, services, and the Woodhouse experience.
• Maintain guest preferences and assist with light cleaning and laundry.

Benefits

• Competitive pay with incentives.
• Health insurance for full-time employees.
• Employee discounts on spa services and products.
• Paid training and opportunities for growth.
• Modern, state-of-the-art work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed