Spa Facilitator

PGA National Resort & Spa • Palm Beach Gardens, FL

17d

About The Position

The Facilitator guides groups through structured discussions, workshops, and decision-making processes to achieve clear, actionable outcomes. The role involves creating an inclusive and engaging environment where participants feel heard and valued, fostering collaboration and consensus. The Facilitator designs and implements session plans tailored to each group’s goals and dynamics, manages group dynamics and conflicts constructively, and helps maintain focus and momentum. The position supports the success of projects and initiatives through productive communication and collective problem-solving.

The Facilitator plans and leads sessions for diverse groups, collaborates with stakeholders to understand objectives, selects suitable facilitation approaches and tools, and documents outcomes, action items, and follow-up steps. Strong communication, active listening, empathy, conflict resolution, organization, and planning skills are used to guide discussions and support both in-person and remote or hybrid collaboration.

Requirements

• Bachelor’s degree in Communication, Organizational Development, Education, or a related field.
• Proven experience in group facilitation, workshop leadership, or a similar role.
• Strong verbal and written communication skills.
• Ability to manage diverse groups and navigate complex interpersonal dynamics.
• Proficiency with facilitation tools and techniques.

Nice To Haves

• Certification in facilitation or related methodologies, such as Certified Professional Facilitator.
• Experience with virtual facilitation platforms and digital collaboration tools.
• Background in conflict resolution or mediation.
• Experience in organizational change management or team development.
• Multilingual abilities to support diverse participant groups.

Responsibilities

• Plan, prepare, and lead facilitation sessions for diverse groups, including workshops, meetings, and strategic planning events.
• Create an inclusive environment that encourages participation and manages group dynamics to maintain focus and productivity.
• Use facilitation techniques and tools to guide discussions, resolve conflicts, and drive consensus.
• Collaborate with stakeholders to understand session objectives and tailor facilitation approaches accordingly.
• Document outcomes, action items, and follow-up steps to ensure clarity and accountability after sessions.

What This Job Offers

• Job Type: Full-time