LaRive Spa - Spa Concierge

Kalispel Tribe•Airway Heights, WA

14h•Onsite

About The Position

The Spa Concierge's primary responsibility is to warmly greet all guests, schedule guest services, and effectively answer guest questions regarding Spa services and products. This role is also responsible for checking guests in and out, selling retail products, and addressing all guest inquiries concerning the Spa environment.

Requirements

High School Diploma/GED.
Three plus years of retail experience in an upscale retail environment (e.g., 3 diamond Spa, Cosmetic, Boutique).
Computer literate with working knowledge of Microsoft programs and other computer software.
Excellent guest service, organizational, communication, and interpersonal skills.
Ability to pleasantly communicate with proper grammar.
Must be able to type/write in a proficient manner to ensure a quality and timely product.
Ability to compute basic mathematical computations.
Ability to multi-task between front desk operations, operational issues, and staff member needs.
Regular attendance is essential to the successful performance of this position.
Due to the cyclical nature of the spa industry, this position is required to work varying schedules to reflect the business needs and demands.
Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
Maintain complete knowledge of all Spa Services and all Spa Products.
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification.
Obtain Washington State Food Worker Card.
Hepatitis A vaccination.
Complete NQRC Alcohol Server Training.
Hepatitis B shots.

Nice To Haves

Ability to remain stationary at assigned post for extended periods of time.
Ability to perform job functions with minimal supervision.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to promote positive relations with all individuals who approach the Spa Reception area.
Ability to think clearly, quickly, maintains concentration and makes concise decisions.
Ability to prioritize, organize and follow up.
Ability to focus attention on details.
Ability to accurately request, input and access data in computer.

Responsibilities

Greet each guest with a warm welcome and a fond farewell.
Dispense and serve wine.
Answer telephone within 3 rings, using scripted spa telephone etiquette.
Accommodate all guest requests expediently and courteously, and follow up to ensure completion.
Handle guest complaints in a positive manner, ensuring guest satisfaction.
Provide treatment providers with an accurate daily schedule throughout the shift.
Ensure that treatment providers are aware of the arrival of all guests.
Successfully complete the training process.
Notify spa management of any maintenance needs and service recovery issues.
Perform any task deemed necessary by management.
Ensure accuracy of all monies and keep bank secure at all times.
Responsible for any assigned keys and their security.
Access all functions of the computer system in accordance with spa specifications.
Set up workstations with necessary supplies and maintain cleanliness throughout the shift.
Use guest names at all times.
Attend all required meetings and training sessions.
Maintain a consistent, regular good attendance record.
May be required to be a panelist for Internal Review Hearings.
Promote and effectively sell Spa products and services.
Effectively schedule spa/salon services for individuals and large groups utilizing the spa reservations software system.
Recommend and up-sell various spa services to guests.
Operate the Spa’s point of sale process and effectively handle cash and credit card transactions.
Ensure compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest and department Policies and Procedures.