LaRive Spa - Spa Concierge

Kalispel Tribe Careers•Airway Heights, WA

19h•Onsite

About The Position

The Spa Concierge's primary responsibility is to warmly greet all guests that come to the Spa, schedule guest services, and effectively answer guest questions regarding Spa services and products. This role also involves checking in/out guests, selling retail, and answering all guest questions concerning the Spa environment. The concierge is expected to promote and effectively sell Spa products and services, schedule spa/salon services using reservation software, and recommend various spa services to guests. They must accurately handle cash and credit card transactions using the Spa's point of sale system and maintain a focus on guest needs, promoting positive relations with all individuals approaching the Spa Reception area.

Requirements

High School Diploma/GED.
Three plus years of retail experience in an upscale retail environment; example 3 diamond Spa, Cosmetic, Boutique.
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Excellent guest service, organizational, communication and interpersonal skills.
Ability to pleasantly communicate with proper grammar.
Must be able to type/write in a proficient manner to ensure a quality and timely product.
Ability to compute basic mathematical computations.
Ability to multi-task between front desk operations, operational issues, and staff member needs.
Regular attendance is essential to the successful performance of this position.
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification.
Obtain Washington State Food Worker Card.
Hepatitis A vaccination.
Complete NQRC Alcohol Server Training.
Hepatitis B shots.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest and department Policies and Procedures.
Ability to promote and effectively sell Spa products and services.
Effectively schedule spa/salon services for individuals and large groups utilizing spa reservations software system.
Recommend and up-sell various spa services to guests.
Ability to accurately request, input and access data in computer.
Ability to remain stationary at assigned post for extended periods of time.
Operate Spa’s point of sale process and effectively handle cash and credit card transactions.
Ability to perform job functions with minimal supervision.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to promote positive relations with all individuals who approach the Spa Reception area.
Ability to think clearly, quickly, maintains concentration and makes concise decisions.
Ability to prioritize, organize and follow up.
Ability to focus attention on details.
Greet each guest with a warm welcome and a fond farewell.
Dispensing and serving of wine.
Answer telephone within 3 rings, using scripted spa telephone etiquette.
Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
Handle guest complaints in a positive manner and ensuring guest satisfaction.
Provide treatment providers with an accurate daily schedule throughout the shift.
Ensure that treatment providers are aware of the arrival of all guests.
Successfully complete the training process.
Notify spa management of any maintenance needs and service recovery issues.
Perform any task deemed necessary by management.
Ensure accuracy of all monies. Keep bank secure at all times.
Responsible for any assigned keys and the security of them.
Access all functions of computer system in accordance with spa specifications.
Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
Use guest names at all times.
Attend all required meetings and training sessions.
Responsible for maintaining a consistent, regular good attendance record.
May be required to be a panelist for the Internal Review Hearings.