LaRive Spa - Massage Therapist

Kalispel Tribe•Airway Heights, WA

1d•Onsite

About The Position

Summary of Functions The Spa’s Massage Therapist primary responsibility is to deliver excellence in quality Spa services to guests/visitors in a timely, courteous and efficient manner. Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assist in providing information to any inquiries and help coordinate all guest requests for services. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures Ability to give a timely Spa Service providing a true relaxation and beneficial experience to each guest. Knowledge and ability to perform massage service following proper draping procedures and treatment protocols. Ability to focus attention on guests needs, remain calm and courteous. Ability to remain quiet during treatment Ability to promote positive relations with all individuals who approach the spa. Ability to maintain confidentiality of all guest’s information Ability to perform job functions with minimal supervision. Ability to perform a maximum of six treatments per shift. Ability to work cohesively with other departments and co-workers as part of a team. Ability to educate guests on the benefits of their treatment and how to continue the spa experience upon their departure; recommend and sell Spa products to guests. Ability to perform a minimum of four- and half-hour treatments per shift. Ability to access data in computer. Set up workstation with necessary supplies. Maintain cleanliness throughout shift. Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request. Handle guest complaints and ensure guest satisfaction. Start and end treatments on time Inquire about any contraindications before beginning service Dispose of any dirty linens to the proper area Maintain cleanliness of Spa Perform any task deemed necessary by management Complete requisitions for additional supplies/materials and submit them to Spa Management. Attend all required meeting and training sessions. Responsible for maintaining a consistent, regular good attendance record. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

One to three years previous experience in a Spa, Private Practice, Doctor’s Office, and Chiropractor’s Office or any combination.
Excellent guest service delivery.
Knowledge of all massage/body treatments offered.
Ability to pleasantly communicate with proper grammar.
Ability to provide legible communication
Basic knowledge of computers.
High school diploma or general education degree (GED)
500 hours minimum from a recognized school of massage.
Regular attendance is essential to the successful performance of this position.
Due to the cyclical nature of the spa industry, this position requires to working schedules to reflect business needs and demands.
Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
Maintain complete knowledge of: All Spa and Salon Services All Spa and Retail Products
Ability to obtain and maintain a Tribal Work Permit.
Certified in Basic First Aid and CPR
Certifications of various massage modalities
Massage License required
Mandatory Alcohol Server Training (MAST) certification.
Hepatitis B shots.

Responsibilities

Deliver excellence in quality Spa services to guests/visitors in a timely, courteous and efficient manner.
Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit.
Assist in providing information to any inquiries and help coordinate all guest requests for services.
Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures
Give a timely Spa Service providing a true relaxation and beneficial experience to each guest.
Perform massage service following proper draping procedures and treatment protocols.
Focus attention on guests needs, remain calm and courteous.
Promote positive relations with all individuals who approach the spa.
Maintain confidentiality of all guest’s information
Perform job functions with minimal supervision.
Work cohesively with other departments and co-workers as part of a team.
Educate guests on the benefits of their treatment and how to continue the spa experience upon their departure; recommend and sell Spa products to guests.
Access data in computer.
Set up workstation with necessary supplies.
Maintain cleanliness throughout shift.
Accommodate all guest requests expediently and courteously.
Follow up to ensure completion of request.
Handle guest complaints and ensure guest satisfaction.
Start and end treatments on time
Inquire about any contraindications before beginning service
Dispose of any dirty linens to the proper area
Perform any task deemed necessary by management
Complete requisitions for additional supplies/materials and submit them to Spa Management.
Attend all required meeting and training sessions.
Responsible for maintaining a consistent, regular good attendance record.