Spa- Massage Therapist

Pacific Hospitality Group•Phoenix, AZ

5d•Onsite

About The Position

The Massage Therapist provides exceptional guest service while providing massages and body treatment services to guests according to the spa standards and procedures. This role is responsible for developing an appropriate treatment plan based on the guest's needs and requests, and for providing the highest level of customer satisfaction by listening and understanding guests’ needs and desires. The therapist will also actively promote and upsell additional treatments, services, and retail products, while maintaining knowledge of other services and amenities of the property.

Requirements

Diploma or certification in Massage Therapy required to obtain a license/permit in the state/county/city of the spa.
Must maintain current State, County, City or other required Massage Therapist licenses/permits.
Must provide valid original copy of license/permits as required by Spa and/or State law.
Valid CPR certificate or willingness and ability to obtain one may be required.
Requires ability to serve needs of guest through use of the phone, computer and face-to-face interactions.
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
Must demonstrate positive attitude and professional demeanor.
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
Completes all training and continuing education as required.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires ability to learn and use telephone and computer systems used at the hotel.
Working knowledge and skills of computer operation required.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
Must know all applicable health standards.
Must maintain a clean and appearance and professional demeanor.
Must wear slip-resistant shoes.
Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Nice To Haves

Three to five years of experience as a licensed Massage Therapist in similar environment (i.e. spa, hotel, med spa, or resort) desired.
Must successfully complete a skills assessment if conducted at the spa.
Trained and certified in all basic massage techniques.
Must be able to perform all massage treatments offered by the spa for both men and women.
Able to deliver diverse massage modalities, including Swedish and Deep Tissue.
Understands contraindication for massage therapy.

Responsibilities

Provides consistent professional massage modalities and body treatments in accordance with spa protocols and accepted certification practices to male and female guests.
Develops an appropriate treatment plan based on the guest's needs and requests.
Provides the highest level of customer satisfaction by listening and understanding guests’ needs and desires.
Maintains and expands the patronage of spa and salon by actively promoting/upselling additional treatments, services and retail products.
Maintains knowledge of other services and amenities of the property.
Explains features and benefits of spa products, treatments and services to guests.
Provides answers to pre-treatment and post-treatment questions.
Manages time efficiently to maintain tight schedule, prepare for guests and execute all treatments.
Monitors schedule to minimize delays.
Demonstrates respect, sensitivity and concern for guests’ needs in a professional manner.
Maintains strict confidentiality according to department procedures and guidelines.
Follows proper draping procedures and Blood Borne pathogen procedures at all times.
Uses computer systems to accurately enter information, chart and document each guest seen.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
Complies with room set up and sanitation procedures, inventory and linens guidelines.
Assists in maintaining cleanliness and restocking of all treatment rooms.
Resolves guest complaints within scope of authority, otherwise refers the matter to management.
Ensures all guest communications are in compliance with Spa department and hotel standards.
Notifies supervisor and/or Security of all unusual events or circumstances, inappropriate guest behavior, missing items, or alleged theft.
Ensures safety of guests at all times when performing treatments.
Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, adverse reactions, or unusual situations so prompt corrective action may be taken.
Communicates with other departments and staff to fulfill guest needs.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.