H6260 MASSAGE THERAPIST SPA

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

About The Position

The Massage Therapist provides a range of massage services, including 30- to 90-minute treatments for appointment holders and walk-in guests. The therapist guides guests through service options and helps them select treatments suited to their needs. They take detailed guest histories, including information about injuries or conditions, and provide a safe environment. The role also involves using a range of products and tools, maintaining clean treatment rooms and spa areas, and helping maintain adequate product and tool inventory. The Massage Therapist works during normal business hours, including weekends and holidays, and is expected to ensure client satisfaction while following established guidelines and policies. Participation in ongoing educational classes helps keep the spa current with treatments and services and maintain a high standard of relaxation and professionalism. The position requires adherence to IMGR&C standards for hospitality, performance, behavior, service, professionalism, attendance, communication, and teamwork. The therapist handles guest feedback and complaints professionally, communicates relevant information to supervisors and other shifts, supports the team and resort, and helps protect and maintain property and equipment. All Marketing Special Events and Concerts are required work assignments. The role requires a current New Mexico state massage therapist license, 2 to 4 years of professional spa massage therapy experience, strong communication and customer-service skills, a friendly and professional demeanor, schedule flexibility, and a high school diploma or GED. The job involves frequent standing and other physical activities, occasional lifting or moving of up to 50 pounds, and exposure to a loud, potentially smoky and high-stress environment, including possible exposure to bodily fluids or hostile guest situations.

Requirements

Current New Mexico state massage therapist license.
2 to 4 years of experience as a professional spa massage therapist.
Excellent communication and customer-service skills.
Friendly and professional demeanor.
Ability and willingness to work a flexible schedule, including weekends and holidays.
High school diploma or General Education Diploma (GED).
Proven record of dependability of performance.
Ability to stand for several hours and occasionally lift or move up to 50 pounds.
Ability to meet the position's physical demands, including frequent standing, walking, use of hands, reaching, stooping, kneeling, crouching, or crawling, and talking or hearing.
Ability to use handheld communications devices.

Responsibilities

Provide 30- to 90-minute massages to appointment holders and walk-in guests.
Explain service offerings and help guests select massage treatments appropriate to their needs.
Take detailed guest histories, including information about injuries or conditions, and provide a safe environment.
Use a wide range of massage products and tools.
Maintain cleanliness of the spa and treatment rooms and help maintain adequate inventory of products and tools.
Ensure client satisfaction while following established guidelines and policies.
Participate in ongoing educational classes to keep current with treatments and services.
Provide guests with directions or venue information and respond promptly and professionally to comments and complaints.
Report guest complaints and compliments to a supervisor or manager, and report conditions where resort grounds or equipment do not meet standards.
Communicate information needed by coworkers and subsequent shifts; listen to feedback and seek clarification when needed.
Work collaboratively, support other team members and departments, help resolve conflicts, and contribute ideas to improve team success and guest satisfaction.
Protect and preserve resort property, equipment, and furnishings and keep work areas neat, clean, and in good repair.
Meet attendance and appearance standards, notify a supervisor of future absences as far in advance as possible, and work required Marketing Special Events and Concerts.
Provide service beyond regular job responsibilities when needed to help the department and resort succeed.