Spa - Massage Therapist

Rosewood Hotel Group•Montecito, CA

2d•Onsite

About The Position

Rosewood Miramar Beach is hiring a Spa Massage Therapist to provide facial, salon, massage, and body services offered by the spa while maintaining a professional attitude. The role involves delivering treatments according to guests’ comfort and preferences and established service protocols, maintaining treatment areas and equipment, supporting guest satisfaction, and handling related spa operations such as appointment scheduling, inventory, and sales.

Requirements

High school diploma.
Diploma or degree in a related field.
Esthetic certification from the Cosmetology Association of BC.
CPR certification.
At least 2 years of esthetics or massage experience in a luxury spa environment.
Ability to speak, read, and write English.
Ability to perform the job with attention to detail, speed, and accuracy; prioritize, organize, and follow up; remain calm and use good judgment to resolve problems; follow directions; understand guest service needs; work cohesively with a team and with minimal supervision; and maintain confidentiality of guest and hotel information.
Ability to communicate satisfactorily with guests and co-workers.

Nice To Haves

Experience in a luxury hotel spa.
Knowledge of SpaSoft.
An additional language.

Responsibilities

Follow departmental policies, service procedures, and standards, and use and maintain equipment correctly.
Anticipate and respond promptly to guests’ needs, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain knowledge of spa operations, memberships, reservations, fees, treatments, products, merchandise, hotel information, packages, promotions, prices, and rates.
Prepare and organize the workstation and report supply shortages to a supervisor.
Attend scheduled meetings, classes, and training sessions, and share required spa knowledge with co-workers.
Perform opening procedures and close the station.
Maintain product inventory and stock treatment cabinets with linens, oils, creams, and other supplies.
Schedule guest appointments and verify medical releases when applicable.
Conduct appointments according to guests’ comfort and preferences, following service protocols and draping procedures.
Prepare guest consultations and recommend spa products and treatments.
Sanitize implements and follow dirty-linen procedures and room setup requirements.
Promote and sell merchandise.
Complete required post-treatment documents and daily commission reports.
Follow established guidelines for massage and treatment procedures.
Follow emergency procedures and report accidents to a manager and security.
Perform other duties as required.