Spa - Spa Concierge

Human Resources•Koloa, HI

16h•Onsite

About The Position

The Spa Receptionist is responsible for the reception and retail area at the Spa. Including the greeting of all guests, answering phone calls, assisting guests with questions regarding Spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Maintain warm, hospitable guest relations in all guest contact. Responding to individual guest needs as they occur. Properly open and close the spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa facilities. Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. Utilize spa computers with skill and proficiency. Maintain a Spa Desk Bank. Answer the phone promptly and use the guest’s name throughout the phone conversation. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests. Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality of work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Maintains confidentiality regarding company, staff, and guest information.

Requirements

Knowledge of modern office procedures and methods including telephone communications and office systems.
Skill to use personal computers and various software packages.
Skill to use basic math and money handling skills.
Skill to be detail-oriented and have the ability to multi-task.
Skill to use excellent communication, listening, and computer skills.
Ability to be efficient and productive in a fast-paced environment.
Ability to be enthusiastic and possess excellent customer service skills.
Ability to enjoy working with people; possess a friendly and outgoing personality.
Ability to be a team player.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.

Nice To Haves

1-2 Years experience in Spa/receptionist related field.
CPR and first aid training preferred.
Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required.
Additional education preferred.
Knowledge of local area required.

Responsibilities

Greet all guests, answer phone calls, and assist guests with questions regarding Spa services and products.
Book all appointments, check guests into the computer system, and charge for services performed.
Maintain warm, hospitable guest relations.
Respond to individual guest needs.
Properly open and close the spa each day.
Accurately book, change, and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves the spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Utilize spa computers with skill and proficiency.
Maintain a Spa Desk Bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean, safe, fully stocked, and well-organized area.
Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in, and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Maintain confidentiality regarding company, staff, and guest information.