Spa Concierge

Omni Hotels & Resorts•Bretton Woods, NH

1d•Onsite

About The Position

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match. You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.

Requirements

Ability to accurately and efficiently input information into computer systems.
Ability to prioritize, organize and follow up all responsibilities.
Ability to work a flexible schedule to include nights, weekends and holidays.
Ability to stand for an 8 hour shift.
Ability to communicate effectively.
Previous customer service experience.
High school diploma or equivalent.
Ability to lift, carry, push, pull 30 lbs.

Nice To Haves

Previous cashiering experience is preferred.

Responsibilities

Check guests in and out according to Omni standards
Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
Up-sell, cross-sell, and pre-sell services and products.
Provide tours of the spa and offer/serve beverages as needed.
Assist in maintaining presentation and cleanliness of the spa and all of its areas.
Communicate spa promotions with guests.