Spa Concierge Hospitality Professional

Plano•Plano, TX

17d

About The Position

The Spa Concierge represents Woodhouse Spa as the first and last point of contact for guests, ensuring that every interaction—from reservation through checkout—reflects a five-star spa experience. The role focuses on welcoming and preparing guests, supporting their comfort and relaxation, coordinating guest flow and appointments, and working closely with spa professionals to keep treatments comfortable and on schedule. Concierges also help guests choose services and retail products, maintain the spa environment, and tailor visits to individual needs. The position is based at a Woodhouse Spa franchise location; the franchisee independently handles hiring decisions. Compensation is $17.00–$22.00 per hour.

Requirements

Provide elevated, consistent guest experiences and demonstrate commitment to the Woodhouse experience.
Have strong customer service skills and the ability to multitask effectively.
Be detail-oriented and demonstrate leadership abilities.
Handle difficult situations calmly.
Be computer savvy and able to schedule guests efficiently and effectively.
Be flexible and available to work evenings and weekends.
Be able to adapt to changes and work in a fast- or steady-paced environment with multiple priorities and frequent customer interactions.
Meet the physical demands of standing for up to six hours at a time; walking repeatedly across the spa and potentially up and down stairs; lifting up to 30 pounds; bending, reaching, and stooping; and performing repetitive motions.
Be able to reason, solve problems, hear, and speak.

Nice To Haves

Five years of hospitality or retail experience is preferred.
Experience with appointment scheduling systems is preferred.
A proven track record of guiding guests in product selection to support spa retail sales goals.
Knowledge of spa services and the ability to guide guests in selecting appropriate services.

Responsibilities

Welcome guests, prepare them for services, provide amenities, and support their comfort, relaxation, and flow through the spa.
Provide applicable guest intake forms and schedule appointments using Zenoti.
Answer phone calls before the third ring and confirm appointments.
Escort guests to changing rooms, provide spa clothing, and prepare beverages.
Coordinate with therapists to ensure guests are comfortable and treatments remain on schedule.
Maintain changing rooms, the quiet room, and service areas; wash, dry, and fold laundry as needed.
Sell gift cards and educate guests about spa services and retail products.
Maintain appropriate lighting, music, cleanliness, and aromatherapy throughout the spa.
Use knowledge of treatments to tailor guest experiences and guide guests toward services that meet their needs.
Listen for opportunities to surprise and delight guests, record relevant details in appointment notes, and arrange specific actions for their visits.
Support spa professionals and assist the coordinator with other duties as needed.