Spa Attendant | Part Time

Omni Hotels & Resorts•Fernandina Beach, FL

About The Position

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction. The role welcomes and assists guests, provides information about Spa and Resort operations, and maintains clean, organized, and hygienic spa facilities. The attendant may also be cross-trained in reception desk duties and is expected to provide attentive, personalized service while supporting a safe and professional environment.

Requirements

Ability to stand for the entire scheduled shift and/or walk for extended periods.
Customer-service orientation, ability to multitask, attention to detail, and excellent organizational skills.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment and handle multiple priorities and stressful, busy hotel operations.
Ability to maintain a positive and professional demeanor and composure at all times.
Ability to report to work on time and when scheduled.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests; ability to communicate clearly and pleasantly in English with guests, management, and co-workers.
Food Handlers and TIPS certifications required.
Ability to bend, reach, and lift up to 50 pounds and push, pull, or carry up to 100 pounds.
Ability to work with exposure to extreme temperatures and hazardous cleaning chemicals.

Responsibilities

Welcome, check in, and familiarize guests and members with the locker room and facilities.
Provide guests with information about Spa and Resort operations.
Maintain cleanliness, neatness, and organization of locker rooms, showers, vanity areas, lockers, toilets, sinks, countertops, mirrors, floors, lounges, and refreshment tables.
Maintain the indoor pool, changing rooms, and fitness studio to the same standards as the spa locker room areas.
Cross-train in some reception desk duties, including conducting tours and understanding the spa software.
Provide personal attention and ensure a pleasant visit for each guest.
Build mutual trust, respect, and cooperation among co-workers and treat co-workers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively to emergencies and safety situations, helping maintain a safe environment and reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.