Spa Attendant

ISS•Wellington, FL

33d•$16 - $16•Onsite

About The Position

As a Spa Attendant, you’ll be the welcoming face of the spa experience! From greeting guests with warmth and professionalism to checking them in, answering their questions, and ensuring the reception area is spotless, you’ll help create a relaxing and inviting atmosphere that sets the tone for their visit.

Requirements

Knowledge of various wellness and healing treatments
Excellent communication skills and attention to detail
Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives
Perform work assignments in a team with other employees as needed
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems and the environment
Demonstrate outstanding organizational skills and attention to detail
Communicate and work effectively across all service line teams of the site
Communicate with the team, manager, co-workers, and clients professionally
Participate in project groups and meetings as required
Effectively communicate and relate to all levels within and outside the organization
High school diploma or equivalent preferred
Prior experience in a spa or wellness environment preferred
Proven track record of providing stellar support to customers
Proven ability to function successfully within a strong team environment
Strong computer proficiency skills (Word, Excel, PowerPoint)
Demonstrates great interpersonal skills
Creates and builds positive and productive relationships
Prolonged periods of standing, sitting and walking
Must be able to lift up to 25 pounds at a time
May be exposed to heat, cold, humidity, and other weather conditions
Must be able to work under pressure and time deadlines during peak periods

Responsibilities

Greet guests and confirm their reserved treatments or services
Answer phones and make or alter reservations as necessary
Explain the various services and treatments to guests, recommending those best suited to their needs or desires
Receive payments and assist guests with billing questions
Ensure appropriate inventory levels throughout spa facility, and reorder as required
Maintain cleanliness around reception area and other spa facilities
Observe our customer’s company culture, employee behavior, and the environment to identify experiential needs
Drive positive experience outcomes for our customer that help improve well-being, engagement, and productivity
Other duties as assigned
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Follow safety protocols, maintain environmental responsibility, and uphold quality standards
Actively participate in HSEQ training and report any potential hazards or compliance concerns