Spa Attendant (TEMP)

Human Resources Team•Waimea, HI

20d

About The Position

The Spa Attendant maintains the cleanliness, safety, and presentation of spa facilities while providing friendly, attentive guest service. The role supports spa operations by maintaining a hygienic environment, assisting guests, and responding promptly to operational needs. The position works in indoor and outdoor spa areas, with shifts and days determined by the Manager and flexibility required for weekends, holidays, and changing business needs. More than 40 hours per week may be required when needed.

Requirements

High school diploma or higher.
Obtain First Aid and CPR certification within 60 days of hire.
Excellent written and verbal communication skills.
Strong attention to detail and ability to prioritize and organize tasks efficiently.
Ability to work independently and collaboratively as part of a team.
Ability to remain flexible, adaptable, energetic, calm, and courteous in a fast-paced environment and when handling demanding guests or situations.
Strong problem-solving and decision-making skills with a guest-first mindset.
Ability to maintain discretion and confidentiality of guest and spa information.
Ability to stand and walk for extended periods and frequently bend, twist, and reach.
Ability to lift and carry up to 30 pounds and perform repetitive cleaning and linen-handling tasks.
Ability to work shifts and days determined by the Manager, weekends, holidays, varying shifts, and more than 40 hours per week when needed.
Comfort using computerized systems, including POS and basic inventory software.

Nice To Haves

Previous customer service experience in a spa, hospitality, or related service environment.

Responsibilities

Maintain cleanliness and sanitation of spa areas, equipment, and amenities, including cleaning and disinfecting surfaces and equipment and mopping floors.
Clean and maintain facility areas, including tables, chairs, walkways, locker rooms, restrooms, showers, relaxation and retail areas, and outdoor spa spaces.
Monitor and maintain water and wellness stations, including supplies of water, refreshments, and snacks.
Collect, clean, fold, and restock hand towels, bath and pool towels, and robes throughout operating hours.
Clean, restock, and organize men's and women's locker rooms, restrooms, and shower areas.
Conduct routine spa patrols to ensure compliance with rules, policies, and safety standards; address and report concerns professionally and discreetly.
Identify and report broken, damaged, or hazardous conditions or equipment, and assist in resolving them when appropriate.
Check in spa guests, issue lockers, and give tours of locker rooms and spa facilities.
Stay engaged with guests and help ensure they arrive where they need to be on time for services.
Answer guest inquiries in person and by phone, and assist with basic spa reservations and requests when required.
Support daily spa operations and assist other spa team members as needed.
Perform other related duties as assigned or required.