Spa Attendant

Canyon Ranch•Lenox, MA

11h

About The Position

Canyon Ranch is seeking a Spa Attendant to deliver exceptional guest service as a central point of contact in the spa. The role includes welcoming guests, checking them in for services, assigning lockers, answering questions, providing directions, posting service and retail charges to guest accounts, and helping guests schedule or cancel appointments according to departmental guidelines. The Spa Attendant maintains the spa lobby and juice bar so they are clean, tidy, and appropriately stocked, and orders supplies for the spa desk, lobby, and juice bar. The role also involves checking activity agendas for accuracy, updating electronic fitness message boards, and updating, printing, and posting daily gym schedules. Additional duties include completing opening, mid-shift, and closing tasks and checklists; submitting shift audit reports; checking out and logging sport and fitness equipment; and recording lost-and-found items, notifying Security, and coordinating item pickup and drop-off.

Requirements

High school diploma or equivalent.
Ability to perform a variety of tasks while delivering exceptional guest service.
Excellent written and verbal communication skills.
Ability to perform guest service, cleaning and maintaining Locker Room, and multitasking responsibilities.
Ability to work efficiently, effectively, and professionally with a variety of people.
Ability to handle stressful or emergency situations.
Ability to follow and maintain Canyon Ranch standards.

Nice To Haves

Previous guest service experience.
Previous computer experience.

Responsibilities

Deliver exceptional guest service while acting as a central contact person in the spa building.
Check guests in for services and assign lockers.
Answer general questions, provide directions, and guide guests to the appropriate department or staff member.
Post service and retail charges to guest accounts.
Maintain the spa lobby and juice bar so they are clean, tidy, and appropriately stocked; order supplies for the spa desk, lobby, and juice bar.
Assist guests with scheduling and cancelling appointments according to departmental guidelines.
Check daily activity agendas from multiple sources for accuracy.
Update fitness schedules on electronic message boards and update, print, and post daily gym schedules.
Complete opening, mid-shift, and closing duties and shift checklists, and submit the shift audit report to the auditor.
Check out and log guest use of sport and fitness equipment.
Log lost-and-found items, inform Security, and coordinate pickup and drop-off of items.