Spa Attendant

CoralTree Hospitality•Fort Lauderdale, FL

17d

About The Position

Pier Sixty-Six Resort is seeking a Spa Attendant to orient guests to the spa facilities, greet them, and provide personal guest service. The role helps keep changing areas, lounges, and back-of-house spaces clean, orderly, and stocked with amenities. The attendant supports spa operations and promotes the spa’s treatments, services, retail, programs, and promotions while contributing to guest satisfaction and a positive team environment. The position requires a polished, professional, detail-oriented, and guest-focused approach. The Spa Attendant must communicate effectively, work well with others, handle guest concerns courteously, and remain calm and productive in a fast-paced and changing environment. Duties may include other job-related tasks assigned by a supervisor.

Requirements

Minimum of 1 year of experience working in luxury hospitality.
Excellent communication, listening, and organizational skills.
Ability to speak, read, and understand English and provide legible communication and directions.
Enthusiasm and excellent customer service skills; friendly, outgoing, and comfortable working with people.
Ability to work efficiently and productively in a fast-paced, dynamic, and constantly changing environment.
Detail-oriented with the ability to multitask, prioritize, and organize.
Professional and effective demeanor, with the ability to maintain high guest-service standards.
Ability to work with a variety of people and remain calm and professional during stressful or unexpected situations.
Ability to analyze and resolve guest- or staff-related problems.
Ability to understand guest service needs and follow directions thoroughly.
Ability to work with minimal supervision and as part of a team.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to maintain composure, maturity, and responsible conduct under pressure.
Ability to adapt to moderate indoor temperatures controlled by hotel environmental systems.
Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds; stand, sit, or walk for extended periods or an entire shift; and reach overhead and below the knees, including bending, twisting, and pulling.
Ability to use, carry, and operate necessary office equipment using finger dexterity, communicate verbally, hear, and see, and look at a computer for extended periods.

Responsibilities

Be on time for scheduled shifts.
Escort guests to locker and changing areas and issue lockers, robes, and slippers.
Provide orientation tours, explain spa amenities, and answer guest questions.
Monitor facility areas to maintain a safe, clean, and well-organized spa environment.
Perform light housekeeping and laundry duties.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Review guest appointments and schedules as needed.
Promote the spa, treatments, services, sessions, retail, programs, promotions, and discounts.
Respond to guest questions and concerns professionally and courteously, providing accurate and prompt responses.
Work without constant direct supervision and remain at assigned areas for extended periods.
Maintain a positive attitude and contribute to a quality work environment.
Attend, participate in, and support training and staff meetings.
Assist in all areas of spa operation as requested by management.
Communicate to management occurrences involving staff or guests that require attention.
Maintain confidentiality of guest information and pertinent resort data.
Work cohesively with coworkers and other departments, following directions and using sound judgment to resolve problems.