Spa Attendant

Hersha Hospitality Management LP • Groton, CT

4d

About The Position

Maintain the cleanliness of the spa and fitness area, including the spa, locker rooms, fitness room, pool area, and spa desk, in accordance with brand and sustainability standards. Greet members and guests, assist with their needs, escort them to changing areas, and orient them to the facility. Communicate information about the facility and its amenities, report issues to management, and help ensure guest satisfaction. Follow safe-work practices and sustainability guidelines. The work schedule varies and may include holidays, weekends, and alternate shifts. The role requires extended periods of standing and includes walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Potential career path: Lead Spa Attendant, Spa Concierge, and Lead Spa Concierge. HHM Hotels states that it is an equal-opportunity employer and does not discriminate on the basis of legally protected characteristics.

Requirements

• High school diploma or comparable work experience.
• Previous customer service experience or equivalent training.
• Ability to meet the physical demands of the role, including extended standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Responsibilities

• Immediately greet guests and offer assistance with their needs.
• Maintain the cleanliness and order of the spa, locker rooms, fitness room, pool area, and spa desk, including sweeping, mopping, vacuuming, and removing waste.
• Restock linens in locker rooms and appropriate guest areas.
• Escort members and guests to changing areas courteously and promptly, and orient them to the facility.
• Assist with monthly inventory of spa operating and guest supplies as requested.
• Communicate information about the facility and its amenities to members and guests.
• Communicate member, guest, or facility issues to management.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED