Spa Attendant

Mystic Marriott Hotel & Spa • Groton, CT

6d

About The Position

Maintain the cleanliness of the spa and fitness area, including the spa, locker rooms, fitness room, pool area, and spa desk, according to brand and sustainability standards. Greet and assist guests, provide facility orientations, restock linens, help with inventory, and communicate facility information and issues. Follow safety and sustainability practices and ensure guest satisfaction.

Potential career path: Lead Spa Attendant, Spa Concierge, or Lead Spa Concierge.

Requirements

• High school diploma or comparable work experience.
• Previous customer service experience or equivalent training.

Responsibilities

• Immediately greet guests and offer assistance with their needs.
• Maintain facility cleanliness and order, including sweeping, mopping, vacuuming, and removing waste.
• Restock linens in locker rooms and appropriate guest areas.
• Escort members and guests to changing areas courteously and promptly, and orient them to the facility.
• Assist with monthly inventory of spa operating and guest supplies as requested.
• Communicate information about the facility and its amenities to members and guests.
• Communicate member, guest, or facility issues to management.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED