Spa Attendant

Chetola Resort•Blowing Rock, NC

37d•Onsite

About The Position

Chetola Resort is seeking a friendly and dependable Spa Attendant (W2 employee) to support the daily operations of our Spa and Wellness Center. Spa Attendants are key contributors to the guest experience by ensuring a serene, clean, and well-stocked environment while delivering warm, personalized service throughout each guest’s visit. This role is ideal for someone who enjoys a team-oriented atmosphere, takes pride in presentation and organization, and is passionate about wellness and hospitality. Required availability includes the ability to work some weekends and holidays, with scheduling that may include rotating weekend shifts based on business needs. This role is scheduled based on spa demand, with shifts typically occurring during morning through early evening hours. Evening availability is important, with spa operations generally running until 7:00 PM on Fridays and Saturdays and until 6:00 PM Sunday through Thursday.

Requirements

Prior experience in guest services required; spa experience preferred
Basic proficiency with point-of-sale (POS) systems and general computer applications (e.g., Google Workspace); experience with hospitality systems preferred
Ability to stand for extended periods and lift up to 30 lbs
Availability to work weekends, holidays, and evenings as needed
Ability to remain at assigned post for extended periods of time
Strong organizational and time management skills
Ability to maintain discretion and protect guest privacy
Guest-focused and courteous, with a professional and calm demeanor
Friendly, outgoing personality with a passion for hospitality and wellness
Strong attention to cleanliness, organization, and detail
Excellent communication and listening skills
Able to multitask and stay organized in a fast-paced environment
Reliable, punctual, and able to work independently without constant supervision
Team-oriented mindset with a positive, can-do attitude
Enjoy creating peaceful, rejuvenating experiences for others

Nice To Haves

spa experience preferred
experience with hospitality systems preferred

Responsibilities

Greet guests upon arrival with a warm, sincere welcome and maintain eye contact when interacting
Provide spa orientation tours, explaining amenities, services, and answering guest questions
Issue lockers, robes, and slippers, and escort guests to locker areas
Anticipate guest needs and provide towels, beverages, and amenities proactively
Handle guest questions, requests, and concerns professionally and courteously
Deliver accurate, timely responses to ensure complete guest satisfaction
Support guest check-in and retail transactions using the spa’s point-of-sale (POS) system, ensuring accuracy and a seamless guest experience
Maintain cleanliness, safety, and organization of locker rooms, lounges, and treatment areas
Prepare and reset treatment rooms according to spa protocols
Monitor spa areas continuously to ensure a calm, clean, and well-maintained environment
Stock supplies and amenities; maintain inventory lists and communicate needs to leadership
Assist with laundry operations, linens, and overall spa presentation
Report maintenance issues or operational concerns promptly
Utilize spa systems and tools to support daily operations, scheduling, and service flow
Review daily schedules and assist with flow of guest appointments
Support therapists and leadership to ensure seamless transitions between services
Actively promote spa services, treatments, retail products, and promotions
Assist in all areas of spa operations as requested by management
Attend and participate in team trainings and meetings
Maintain a positive attitude and contribute to a collaborative, high-quality work environment