Spa Attendant (TEMP)

Mauna Kea Resorts•Waimea, HI

20d•Onsite

About The Position

The Spa Attendant maintains the cleanliness, safety, and presentation of spa facilities while providing friendly, attentive guest service. The role supports departmental goals by maintaining a hygienic environment, assisting guests, and responding promptly to operational needs. Duties include cleaning and sanitizing facilities and equipment, maintaining towels and amenities, monitoring safety and facility conditions, assisting guests with check-in and tours, answering inquiries, and supporting daily spa operations. The position works in indoor and outdoor spa environments and requires flexibility to work shifts and days determined by the Manager, including weekends and holidays. More than 40 hours per week may be required when needed.

Requirements

High school diploma or higher.
Obtain First Aid and CPR certification within 60 days of hire.
Excellent written and verbal communication skills.
Strong guest-service orientation and a positive, friendly, professional demeanor.
Ability to remain flexible, adaptable, and energetic in a fast-paced spa environment.
Strong attention to detail and ability to prioritize and organize tasks efficiently.
Ability to work independently and collaboratively as part of a team.
Ability to remain calm and courteous with demanding guests or in challenging situations.
Strong problem-solving and decision-making skills with a guest-first mindset.
Ability to maintain discretion and confidentiality of guest and spa information.
Ability to stand and walk for extended periods, with frequent bending, twisting, and reaching.
Ability to lift and carry up to 30 pounds and perform repetitive cleaning and linen-handling tasks.
Ability to work shifts and days determined by the Manager, including weekends and holidays, and more than 40 hours per week when needed.

Nice To Haves

Previous customer service experience in a spa, hospitality, or related service environment.
Comfort using computerized systems, including POS and basic inventory software.

Responsibilities

Maintain cleanliness and sanitation of spa areas, equipment, and amenities, including cleaning and disinfecting surfaces and mopping floors.
Clean and maintain facility areas, including walkways, locker rooms, restrooms, showers, relaxation and retail areas, and outdoor spa spaces.
Monitor water and wellness stations and maintain supplies of water, refreshments, and snacks.
Collect, clean, fold, and restock hand towels, bath and pool towels, and robes throughout operating hours.
Clean, restock, and organize men’s and women’s locker rooms, restrooms, and shower areas.
Patrol the spa for compliance with rules, policies, and safety standards; address and report concerns professionally and discreetly.
Identify and report broken, damaged, or hazardous conditions or equipment and assist with resolution when appropriate.
Check in spa guests, issue lockers, and provide tours of locker rooms and spa facilities.
Stay engaged with guests and help ensure they arrive where they need to be in time for services.
Answer guest inquiries in person and by phone, and assist with basic reservations and requests when required.
Support daily spa operations and assist other spa team members as needed.
Perform other related duties as assigned or required.