Spa Attendant I, Burr Ridge

Kohler Co.•Burr Ridge, IL

3d•$12 - $18•Onsite

About The Position

The Spa Attendant supports Kohler Waters Spa’s hospitality service standards and commitment to customer service. The role focuses on maintaining the cleanliness and condition of the spa facility and equipment, and attending to food and beverage service and the needs of spa guests and members. Spa Attendants are expected to understand the spa’s positions, services, products, operations, systems, and procedures, as well as the Kohler resort and surrounding Village of Kohler. They work with other spa associates to support client comfort and satisfaction and to create experiences that encourage guests to return. The position calls for an outgoing personality, excellent people skills, and a positive attitude. The associate is expected to be well groomed, observant, detail-oriented, resourceful, caring, self-motivated, responsible, and solution-oriented, and to provide courteous, professional, and friendly service. The role also includes completing an on-site certified CPR training course facilitated by Sports Core Fitness Trainers.

Requirements

Minimum of a high school diploma.
Customer-service-related experience required.
Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.
Required skills include leadership and delegation, communication, time management, organization, excellent people skills, computer knowledge, and a high standard of customer-service skills.

Nice To Haves

Prior computer and/or facility maintenance experience is helpful.
Restaurant, nursing, or caregiver experience.

Responsibilities

Maintain order, cleanliness, and amenities in the women’s or men’s Respite Room corresponding to the associate’s gender, and replenish clean towels throughout the facility.
Make rounds of the facility to ensure neatness and order.
Staff the lower-level Reception Desk and accommodate client check-in for sandals, robes, and lockers.
Use the RIO system for view-only purposes to communicate service times and service availability to guests.
Gather used linens from treatment rooms for pickup by The American Club laundry staff, and distribute clean linens to designated storage areas or treatment rooms.
Assist spa technicians with cleaning baths between client treatments.
Support maintenance staff with daily readings and testing of water in the Spa Relaxation Pool, and maintain order in its lounge area.
Advise the Spa Hostess when food and beverage replenishment is needed.
Assist the Group Coordinator with setup tasks for special group requirements, such as signage and message boards.
Know The American Club resort property and its businesses to provide information to guests.
Maintain the cleanliness of the desk, reception area, retail centers, and flooring as needed.
Keep spa technicians informed and communicate rather than make assumptions.
Inform the Supervisor when additional staff is needed.
Know and perform the position’s opening and closing procedures.
Provide food and beverage support and deliver lunches as needed.
Maintain a high level of customer service, greet people immediately upon arrival, and know the services performed by each technician and the time required for each service.
Know the proper procedures for emergency situations.
Complete an on-site certified CPR training course facilitated by Sports Core Fitness Trainers.