Spa Attendant I, Burr Ridge

Kohler Co.•Burr Ridge, IL

1d•Onsite

About The Position

The Spa Attendant supports hospitality service standards and customer service at the Kohler Waters Spa. The role focuses on maintaining the cleanliness and upkeep of the spa facility and equipment, and attending to food and beverage services as well as spa guests’ and members’ needs. Spa Attendants are expected to have working knowledge of spa and salon positions, services, products, operations, systems, and procedures, along with knowledge of The American Club resort and the surrounding Village of Kohler. They work with other spa associates to promote client comfort and satisfaction and to exceed client expectations. The position calls for an outgoing personality, excellent people skills, and a positive attitude. The hourly pay range is $12.25–$18.35. The specific rate may depend on factors including education and work location. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

Minimum of a high school diploma.
Customer-service-related experience.
Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.
Excellent people skills and customer service skills.
Leadership, delegation, communication, time management, and organizational skills.
Computer knowledge.
Maintain a high standard of customer service.

Nice To Haves

Prior computer experience.
Prior facility maintenance experience.
Restaurant, nursing, or caregiver experience.

Responsibilities

Maintain order, cleanliness, and amenities in the same-gender Respite Room; replenish clean towels throughout the facility.
Make rounds of the facility to ensure it remains neat and orderly.
Staff the lower-level reception desk to accommodate client check-in for sandals, robes, and lockers.
Understand basic RIO system operations for view-only use and communicate service times and service availability to guests.
Gather used linens from treatment rooms for pickup by The American Club laundry staff, and distribute clean linens to designated storage areas or treatment rooms.
Assist spa technicians with cleaning baths between client treatments.
Support maintenance staff with daily readings and testing of water in the Spa Relaxation Pool.
Maintain neatness and order around the Spa Relaxation Pool lounge area.
Advise the Spa Hostess when food and beverage replenishment is needed.
Assist the Group Coordinator with setup tasks for special group requirements, such as signage and message boards.
Know The American Club resort property and its businesses to provide information to guests.
Maintain cleanliness of the desk, reception area, retail centers, and flooring as needed.
Keep spa technicians informed and notify the Supervisor if additional staff is needed.
Know and perform the role’s proper opening and closing procedures.
Provide food and beverage support and deliver lunches as needed.
Maintain a high level of customer service for spa guests; greet guests immediately upon arrival and be courteous, professional, and friendly.
Know the services each technician performs and the time required for each service.
Know proper procedures for emergency situations.
Complete an on-site certified CPR training course facilitated by Sports Core Fitness Trainers.