Spa Assistant Manager

HSHChicago, IL
$62,000 - $67,000Onsite

About The Position

The Peninsula Chicago is seeking an Assistant Manager to join our Spa team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match.

Requirements

  • 3 years of spa desk experience in luxury property ideal
  • Knowledge of PMS/Opera and some knowledge in rooms department preferred
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Excellent command of written and spoken English
  • Work authorization in the United States

Responsibilities

  • Oversee all front desk operations and staff to ensure a positive guest experience.
  • Complete scheduling of Guest Service Agents
  • Perform weekly and monthly inventories of all personal care, professional supplies, guest and operating supplies, linen, locker room supplies, office supplies and beverage station supplies.
  • Ensures the cleanliness and organization of the spa desk and assists with the coordination of efforts between other departments.
  • Promote spa services and activities responding to member/guest inquiries and/or directs to appropriate sources for information.
  • Knowledgeable and fully adheres to both Peninsula and Forbes standards.
  • Maintain consistency in performance in accordance with both Peninsula and Forbes standards
  • Communicate with all departments to create a guest centric experience
  • Be in full compliance with Head Office database requirements

Benefits

  • 10 vacation days per year
  • 9 paid holiday days per year
  • 5 Chicago Paid Sick Leave days per year
  • 5 Chicago Paid Leave days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match
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