Spa Assistant Manager
HSH•Chicago, IL
•$62,000 - $67,000•Onsite
About The Position
The Peninsula Chicago is seeking an Assistant Manager to join our Spa team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match.
Requirements
- 3 years of spa desk experience in luxury property ideal
- Knowledge of PMS/Opera and some knowledge in rooms department preferred
- Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
- Excellent command of written and spoken English
- Work authorization in the United States
Responsibilities
- Oversee all front desk operations and staff to ensure a positive guest experience.
- Complete scheduling of Guest Service Agents
- Perform weekly and monthly inventories of all personal care, professional supplies, guest and operating supplies, linen, locker room supplies, office supplies and beverage station supplies.
- Ensures the cleanliness and organization of the spa desk and assists with the coordination of efforts between other departments.
- Promote spa services and activities responding to member/guest inquiries and/or directs to appropriate sources for information.
- Knowledgeable and fully adheres to both Peninsula and Forbes standards.
- Maintain consistency in performance in accordance with both Peninsula and Forbes standards
- Communicate with all departments to create a guest centric experience
- Be in full compliance with Head Office database requirements
Benefits
- 10 vacation days per year
- 9 paid holiday days per year
- 5 Chicago Paid Sick Leave days per year
- 5 Chicago Paid Leave days per year
- Complimentary employee meals
- Discounted parking
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- 50% discount on spa services
- 25% discount on spa retail
- 80% company-paid medical, dental and vision coverage
- Complimentary life insurance
- Complimentary long-term disability
- Retirement plan with 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
