Assistant Spa Manager

Hand & Stone - 4301 W William Cannon - Austin, TX • Austin, TX

1d • Onsite

About The Position

Hand & Stone Massage and Facial Spa in South Austin is looking for an energetic, people-focused Assistant Spa Manager to join our leadership team! This role plays an important part in both the guest experience and the day-to-day success of the spa. The Assistant Spa Manager will work alongside Spa Associates at the front desk, partner with the Spa Manager to help lead the team, drive membership and retail sales, and ensure daily operations run smoothly.

Requirements

• Previous leadership, retail, hospitality, or sales experience
• A strong sales mindset and comfort talking with guests about memberships and services
• Naturally friendly and enthusiastic personality
• Strong communication and customer-service skills
• Ability to coach and encourage others while also taking direction
• Excellent organization and time-management skills
• Confidence handling multiple priorities in a busy environment
• Basic computer skills
• An interest in massage, skincare, health, and wellness
• Availability to work a flexible schedule including days, evenings, weekends, and some holidays

Nice To Haves

• Experience with spa or appointment-booking software
• Previous spa experience

Responsibilities

• Create a welcoming, positive experience for every guest
• Answer phones, schedule appointments, and assist guests with questions
• Educate guests on memberships, services, enhancements, and retail products
• Help drive membership and spa package sales
• Support and motivate the front desk team to reach individual and spa goals
• Assist with daily spa operations, scheduling, inventory, payroll, and reporting
• Help maintain an organized, professional, and upbeat spa environment
• Assist with guest concerns and find solutions
• Partner with the Spa Manager to coach, develop, and hold team members accountable
• Help ensure Massage Therapists and Estheticians have the support they need to provide an exceptional experience

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Supplemental Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on Services & Products
• Employee Rewards Program
• Employee Referral Bonuses
• Opportunities to grow within an established spa organization
• A team environment where great performance and great attitudes are recognized

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed