Assistant Spa Manager (FT) ("Subgerente de Spa")
About The Position
The Assistant Spa Manager (“Subgerente de Spa”) assists the Spa Director and Manager in managing the quality and profitability of the Spa Department. Leads and develops the spa team to ensure the highest levels of professionalism, personalized guest service, operational excellence, and treatment quality while supporting the luxury standards of the property. The Spa at Torrey Pines is a 9,500-square-foot space featuring 14 treatment rooms and spa services inspired by its natural surroundings of the Pacific Ocean and the indigenous plant life of the treasured Torrey Pines State Natural Reserve. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
Requirements
- Two-year associates degree, trade school degree, professional certification or any equivalent.
- At least 2 years related experience and/or training.
- A combination of experience, education, and/or training may be substituted for either requirement.
- Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
- Availability to work on weekends and holidays is required.
- Maintain current credentials and licenses as required by city, county, and state regulatory agencies.
- Ability to exemplify and always lead with a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 30 lbs.
Nice To Haves
- Previous similar position in a hotel, or similar business entity preferred.
- Experience with Book4Time or similar spa management and reservation systems is a plus.
Responsibilities
- Provide personalized guest and member service by responding promptly to inquiries, concerns, and feedback while anticipating individual needs and preferences.
- Train and supervise the spa staff on company policies, standards, and procedures.
- Assist the Spa leadership team with scheduling, interviewing, hiring, onboarding, training, and developing associates.
- Maintain knowledge of spa services, treatment modalities, and industry trends to support associates, enhance guest experiences, and improve spa operations.
- Develop and coordinate outdoor spa related activities.
- Serve as a liaison with other departments to ensure a seamless business operation.
- Manage the spa reservation system to maximize scheduling efficiency and guest satisfaction.
- Monitor departmental expenses and identifying opportunities to improve operational efficiency and control costs.
- Ensure the highest standards of cleanliness, sanitation, and maintenance throughout the spa and related facilities.
- Must be able to listen and respond to guest complaints, verbally and in writing.
- Perform additional duties and responsibilities as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family and friends
- Free Employee Parking and/or discounted MTS Pronto card
- Free Meals & Refreshments during working shifts
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
