Spa Assistant Manager

Four Seasons Hotels and Resorts • Santa Fe, NM

7d • Onsite

About The Position

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for its World Class Spa as Assistant Manager. This role requires an experienced Spa individual who demonstrates leadership behaviors and skills, a passion for achieving service excellence, and infuses enthusiasm into everything they do. The ideal candidate will have a genuine, caring, and compassionate personality with a passion for hospitality, integrity, and accountability. They should feel empowered to make the best decisions for the guest that are ethical and within policy, and also empower their team members to grow and make decisions. This role leads with inspiration, supporting and encouraging the team to achieve success together, and has a passion for the health and wellness industry.

Requirements

• 2+ years of service industry experience in Spa Management preferably in a luxury hospitality environment
• Demonstrated superior knowledge of spa, wellness, and holistic modalities.
• Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets.
• Genuine, caring and compassionate with a passion for hospitality that possess integrity and accountability.
• Ability to make the best decisions for the guest that are ethical and within policy.
• Ability to empower people encouraging them to grow and allowing them to make decisions.
• Ability to lead with inspiration supporting and encouraging their team so that they can achieve success together.
• Passion for the health and wellness industry.
• Flexible schedule and ability to work evenings, weekends and Holidays.
• US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Nice To Haves

• Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist.

Responsibilities

• Assist the Director in overseeing all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations.
• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.
• Implement and monitor compliance with health and safety regulations, including emergency response procedures.
• Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.
• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.
• Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.
• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.
• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner.
• Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.
• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.
• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.
• Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies.
• Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry.

Benefits

• Discounted stays at Four Seasons over 135 locations worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Excellent Training & Development
• Competitive Salary
• Complimentary employee parking
• Food & Beverage discounts
• Spa Discounts
• Medical benefit plan, including medical, dental, vision, life insurance and Pet Insurance. Includes domestic partnerships available after 30 days.
• 401(k) Retirement Plan
• Paid Time Off
• Amazing Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed