Spa Assistant Manager
About The Position
The Spa Assistant Manager will manage daily spa operations, including staff scheduling, guest services, and inventory oversight. This role involves leading, training, and inspiring a team of spa professionals to deliver elevated experiences. The Assistant Manager will collaborate closely with the Spa Director to refine processes and drive continuous improvement, oversee payroll preparation, and ensure timekeeping accuracy. They will also be responsible for hiring, onboarding, and supporting new team members. This is a hands-on leadership role where the individual will step into concierge, reservation, or attendant roles as needed, resolve guest issues with empathy and efficiency, and maintain a spotless, welcoming, and safe spa environment while ensuring compliance with all health and safety standards.
Requirements
- 2+ years of spa or hospitality management experience (luxury or boutique preferred)
- Confident leader with strong organizational and communication skills
- Experience with spa or hospitality systems (e.g., Mindbody, Booker, or similar)
- Familiarity with payroll and staff scheduling
- Guest-first mindset with a passion for wellness and service
- Flexible availability including weekends and holidays
- Solid knowledge of appointment management
- Ability to perform job functions with minimal supervision
- Ability to adapt to changing situations, working under pressure, and handling unexpected situations with grace
- Ability to perform the essential functions of the job with or without reasonable accommodation
- All candidates are required to undergo background check
Responsibilities
- Manage daily spa operations, including staff scheduling, guest services, and inventory oversight
- Lead, train, and inspire a team of spa professionals to deliver elevated experiences
- Collaborate closely with the Spa Director to refine processes and drive continuous improvement
- Oversee payroll preparation and ensure timekeeping accuracy
- Hire, onboard, and support new team members as they grow
- Be a hands-on leader, stepping into concierge, reservation, or attendant roles as needed
- Resolve guest issues with empathy and efficiency
- Maintain a spotless, welcoming, and safe spa environment
- Ensure compliance with all health and safety standards
Benefits
- Vacation & Holiday pay
- 401(k) Matching
- Health benefits including medical, dental, and vision
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
