Spa Assistant Manager

Four Seasons Hotels and Resorts • Vail, CO

2d • Onsite

About The Position

The Spa Assistant Manager is responsible for assisting the Director of Spa with retail and the day-to-day operations of the Spa. The Spa Assistant Manager will manage the Spa Concierge, Spa Attendants and Retail Outlet including staffing, standards training, guest service delivery, retail promotions and events, problem resolution, payroll, and maintaining supplies and equipment.

Requirements

• Minimum 1+ years leadership experience in a luxury Spa.
• Demonstrates knowledge and passion of spa, wellness, and holistic modalities.
• Strong interpersonal and relationship-building skills to work with cross-functional teams.
• Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.
• Requires the ability to operate computer equipment and knowledge of Microsoft applications.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

Responsibilities

• Assists the Assistant Spa Director in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience.
• Assists in the training of the Spa staff to exceed standards.
• Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
• Assists in the coaching, mentoring and leadership for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
• The ability to keep the Assistant Spa Director and Director of Leisure & Wellness informed about the department, all employees' performance, and guests' concerns and comments and assist with other duties as needed.

Benefits

• Medical
• Dental
• Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed