Assistant Spa Manager

Hiatus Day Spa Med Spa•Plano, TX

1d•$50,000 - $65,000•Onsite

About The Position

As the Spa Assistant Manager, your mission is to work with your Spa General Manager to grow and develop both your Front of House and Service Provider teams, ensuring that every guest receives an exceptional experience “The Hiatus Way.” You’ll balance people leadership with business acumen, driving performance to meet (and exceed) objectives while cultivating a culture where your team thrives. The right candidate is a results-driven leader who is equally passionate about developing people, delivering operational excellence, and creating memorable guest experiences.

Requirements

1+ year of leadership or management experience, preferably in the beauty, wellness, or hospitality industry
Proven track record of developing people and achieving KPIs/financial goals
Entrepreneurial drive and passion for building and operating a world-class business
Flexible work schedule, including evening and weekend availability

Responsibilities

Partner with your Spa General Manager to drive the spa’s performance, revenue growth, managing costs, and optimizing profitability
Monitor KPIs daily to make smart, strategic decisions and take actions that fuel success
Grow memberships, retail, and guest loyalty while keeping budgets on track
Inspire, coach, and grow a high-performing team that loves what they do
Create a culture of accountability and career growth that encourages collaboration and celebrates each team member
Support ongoing learning and development of team members by providing feedback, coaching, and addressing performance concerns
Lead the charge in delivering “The Hiatus Way” - best-in-class experience, customized results-driven services, expert treatment plans, and at-home care
Coach and empower your team to bring warmth, hospitality, and excellence to every guest, every time resulting in increased members and retention metrics
Listen and respond to guest feedback to celebrate wins and fine-tune the journey
Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards
Oversee daily operations to keep the spa running smoothly and in line with Hiatus standards
Execute on operational SOP’s, including payroll, inventory, people management, and marketing plans
Maintain top-notch quality, compliance, and brand consistency throughout the spa