Spécialiste au Soutien Technologique Client / Technology Support Specialist

Ticketmaster • Montreal, QC

2d • Hybrid

About The Position

The Technology Support Specialist will focus their day-to-day on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals, and Ticketmaster proprietary software you will need to be technically focused and customer centric. Technology Support Specialist often works onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

Requirements

• Knowledge of wired and wireless networking and networking terminology
• Familiarity with Microsoft Operating Systems and Office Suite products
• Experience with Android and IOS app-based software
• Flexibility to work, day, evening, and weekend shifts is required
• Strong problem solving and analytical skills
• Reliable vehicle and clean driving license
• Travelling onsite to client venues/establishments will be required
• A strong command of both English and French is required. While English is a key requirement, a high level of proficiency in French, both verbal and written, is of equal importance.

Responsibilities

• Provide onsite end-user training and demonstration of Ticketmaster products
• Ensuring a well thought out and timely solution is provided for client requests/inquiries
• Providing afterhours onsite and/or remote support for concerts, sporting events and other live events
• Installation and support of Ticketmaster’s proprietary software/hardware and network devices such as but not limited to, ticket printers, point of sale systems, access control devices, wireless access points, switches, bridges, etc.
• Consult and strategize on client technology needs.
• Working hours can vary, at the company’s discretion. Shifts can include days, evenings, weekends, and holidays.
• Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed