Sous Chef - [YR] Dollywood Theme Park - Full Time Year Round

All Career • Pigeon Forge, TN

8d • Onsite

About The Position

The Sous Chef participates in all food service activities, including food preparation, plate presentation, ware washing, and cleanliness and sanitation procedures. The role leads the team to ensure successful shifts in a manner consistent with the mission and values of the Dollywood Company. The Sous Chef may work at different locations throughout the park and must be able to meet the position’s physical, environmental, and scheduling requirements. Management reserves the right to change or add duties.

Requirements

• Must be at least 18 years old.
• At least 1 year of experience in a similar operation.
• Must be able to obtain ServSafe Manager Certification.
• Basic computer knowledge and usage required.
• Must be able to work assigned schedules, including required overtime, evenings, weekends, and holidays.
• Must be able to tolerate temperatures from 0 to 120 degrees, including extreme heat, cold, and humidity, and work indoors and outdoors.
• Must be able to lift and carry up to 50 pounds occasionally to frequently, following company safe-lifting guidelines.
• Must be able to sit, stand, and/or walk intermittently to for prolonged periods during shifts of up to 13 hours, and travel across property that may include stairs, uneven surfaces, and varied terrain.
• Must be able to perform repetitive movements and tasks throughout the shift.
• Must have cognitive and communication skills to think critically, solve problems, process and retain information, pay attention to detail, and communicate effectively using approved methods.
• Must be able to carry out ingredient measurements, portion control, time and temperature tables, and food-safety check sheets.
• Must be able to use equipment such as a Point of Sale System, calculators, knives, fryers, grills, ovens, brooms, mops, sinks, dough machines, wedgers, dollies, rolling racks, dish machines, steam tables, warmers, and mixers.
• Must be able to add, subtract, multiply, and divide accurately; comprehend instructions and retain information.
• Must be self-motivated and disciplined, prioritize and complete assignments on time, maintain confidentiality and good judgment, and be committed to continuous improvement.
• Must maintain a professional appearance and good personal hygiene, promote teamwork, and be productive in a fast-paced environment.
• Must be flexible with changing priorities and help create a safe and secure environment for hosts and guests.

Responsibilities

• Inspect food quality and enforce preparation and food-handling standards, including designated portion control.
• Complete and monitor daily Safety Critical Checklists and comply with health department and food service department policies.
• Understand and enforce the Start Fresh program when necessary; complete Start Fresh training and implement its safety requirements.
• Ensure products are presented to guests in a visually appealing and appetizing manner.
• Manage inventory levels, keep par sheets current, maintain proper product specifications, and prevent stockpiling.
• Ensure products are rotated for freshness using the FIFO (First In, First Out) method.
• Ensure hosts understand recipes and portions; inspect and spot-weigh portion sizes.
• Minimize waste through appropriate production, careful handling, and proper food storage.
• Review cost-of-sales analyses for food products and achieve food-cost and labor-expense budget goals.
• Enforce and administer company and departmental policies, including grooming, costuming, nametags, conduct, and call-ins.
• Conduct employee performance evaluations and develop a well-trained, efficient staff with qualified candidates available for promotion.
• Analyze labor usage and collaborate with the scheduling team to align labor hours with sales volume.
• Monitor daily cash overages and shortages in accordance with company guidelines and take action when necessary.
• Complete credit-card transactions in compliance with Payment Card Industry Data Security standards.
• Keep the unit organized and sanitary and ensure cleaning schedules are followed.
• Work at different locations in the park as needed.
• Maintain dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays.
• Communicate and work effectively with guests, vendors, and employees; support coworkers and respond to guest needs within company guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed