Merchandise Coordinator - [YR] Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

About The Position

The Merchandise Coordinator manages product inventory, supports guest service, performs administrative tasks, and helps execute merchandise product plans. The role serves as an Inventory System Super-User, overseeing inventory control functions such as promotions, kits, recipes, production, hot keys, adjustments, cost and retail changes, transfers, returns, and reports. It also provides administrative support for the division, including coordinating host celebrations and merchandise projects, processing mail, purchasing supplies, and maintaining communication boards. The coordinator partners with finance and operating teams on period-end activities, cycle counting, offline POS testing, and annual physical inventory. With leadership direction, the role enters craft-location production data and maintains accurate raw-material records and production recipes. It analyzes inventory reports to identify markdowns for Manager approval, supports requests for stock and supplies, researches vendor and product specifications, and maintains sales records, catalogs, and purchase history. The position generates and analyzes reports on sales and inventory to support inventory balancing and replenishment, troubleshoots product scanning and inventory discrepancies, and provides purchase-order copies to vendors in accordance with separation-of-duty guidelines. As a main point of contact for Sales and Service teams, the coordinator maintains guest-correspondence databases and helps resolve matters such as refunds, exchanges, purchases, and vendor inquiries. The role tracks guest responses to ensure they are handled courteously and promptly, creates product lists for categories and programs, and drives process improvements. Work schedules may include overtime, evenings, weekends, and holidays. The position may require operation of a company vehicle with a valid Tennessee driver’s license and insurance, and work outdoors in varying weather conditions.

Requirements

High school diploma or GED.
3–5 years of retail or data-entry accounting experience.
1–2 years of experience with Microsoft Office products, including Word and Excel.
Successfully complete a post-employment-offer background check and drug screen.
Strong data collection and research, analytical, organizational, creative problem-solving, and trend-tracking skills.
Ability to communicate in a friendly and professional manner with guests, vendors, and employees, using standard English grammar and punctuation.
Ability to prioritize and complete assignments on time, work independently, maintain confidentiality and sound judgment, and adapt to changing priorities in a fast-paced environment.
Commitment to continuous improvement, teamwork, dependability, and providing sensitive, courteous guest service within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills; ability to comprehend instructions and retain information.
Ability to perform basic arithmetic accurately.
Ability to operate or drive a company vehicle with a valid Tennessee driver’s license and insurance.
Ability to tolerate varying temperatures, including extreme cold and heat, while working outdoors.
Ability to meet physical demands, including manual dexterity, intermittent or prolonged sitting, standing, or walking for shifts up to 13 hours, repetitive movements, and lifting up to 50 pounds with assistance.
Ability to perform duties consistently with creating a safe and secure environment for hosts and guests.

Nice To Haves

1–2 years of experience successfully implementing, analyzing, and troubleshooting retail analysis and retail inventory systems.
1–2 years of experience with merchandise POS, inventory, and ordering systems.

Responsibilities

Manage inventory control functions as an Inventory System Super-User, including promotions, kits, recipes, production, hot keys, adjustments, cost and retail changes, transfers, product returns, and report generation and distribution.
Provide administrative support for the division, including planning host celebrations, coordinating merchandise projects, processing mail, purchasing supplies, and maintaining communication boards.
Partner with finance and operating teams on period-end functions, cycle counting, offline POS testing, and annual physical inventory.
Enter craft-location production data and maintain accurate raw-material records and production recipes with leadership direction.
Analyze inventory system reports to identify and execute markdowns with Manager approval and within established guidelines.
Facilitate leadership requests for stock, raw materials, and supplies, including gathering product and pricing specifications from vendors and maintaining sales records, catalogs, and purchase history.
Collect and research data, generate reports, and analyze sell-through for categories, key programs, seasonal goods, and raw materials to balance inventory between locations or determine replenishment needs.
Provide copies of purchase orders to vendors in accordance with separation-of-duty guidelines.
Troubleshoot product scan issues and inventory discrepancies to support accurate quantities on hand and reduce open SKUs and negative quantities.
Serve as a main point of contact for Sales and Service teams, maintaining guest-correspondence databases and addressing refunds, exchanges, product purchases, vendor inquiries, and related matters.
Track guest correspondence and response times to ensure courteous, professional, and timely handling according to established guidelines; alert appropriate teams to recurring issues and concerns.
Create product lists by category or program so operating teams are aware of all components.
Drive and implement continuous improvements to process and procedure efficiency.
Maintain dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays.
Meet the physical and environmental demands of the role, including lifting with assistance, prolonged or intermittent sitting, standing, and walking, repetitive movements, and work in varying weather conditions.