Sommelier

City Winery International•Chicago, IL

About The Position

City Winery is seeking a Sommelier to support its combined culinary and cultural experience, which includes a winery, intimate concerts, food and wine classes, private events, and fine dining. The Sommelier is an in-house wine and beverage expert focused on maximizing beverage sales while delivering exceptional guest service and satisfaction. The role includes recommending wine and food pairings, educating guests about beverage selections, and supporting beverage department operations such as monthly inventory. A strong fundamental knowledge of Old and New World wine regions, producers, and vintages is mandatory; specific certifications are not required. Success in the role requires clear communication, organization, curiosity, and a willingness to share wine expertise thoughtfully with guests and staff.

Requirements

At least 2 years of sommelier experience in a fast-paced restaurant.
Extensive knowledge of and genuine interest in wine, winemaking, beer, and spirits.
Strong fundamental knowledge of wine regions in both the Old and New World, including producer familiarity and vintage knowledge.
Strong work ethic, ability to work as part of a team, and exceptional guest service skills.
Strong attention to detail and organizational skills.
Polished presentation.
Ability to take direction and accept constructive criticism.
Effective communication and interpersonal skills, with the ability to build positive relationships with coworkers and guests.
Problem-solving aptitude.
Fluent English literacy, including reading, writing, and communication; ability to perform basic business mathematics and operate a POS accurately.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to stand and walk for the entire shift, bend, pull, push, use stairs, and lift and carry up to 50 pounds.

Responsibilities

Maintain a clean, well-organized wine cellar in accordance with company standards.
Recommend wine and beverage pairings and upsell tableside and retail wine offerings.
Keep staff informed about beverage changes on the wine list.
Assist with monthly inventory.
Know and represent the company's product brands.
Identify table and seat numbers.
Maintain station cleanliness.
Know the cocktail list, including drinks, specifications, and flavor profiles.
Know wine-by-the-glass information, including producer, variety, region, vintage, flavor profiles, and history.
Open wine bottles properly and provide tableside service.
Welcome guests warmly and help each guest feel appreciated.
Maintain professionalism and composure.
Identify and report problems to management promptly.
Monitor service flow and dining timing, adjusting to individual guest needs.
Follow the steps of service.
Respond to guest needs by taking orders, running food, and bussing tables.
Oversee the activities of the team in the assigned station.
Deliver high-quality guest experiences and strive to exceed expectations.