Solutions Specialist

Old Dominion Freight Line • Kernersville, NC

4d

About The Position

The Solutions Specialist connects clients with efficient, tailored logistics solutions at Old Dominion Freight Line. The role combines business-to-business sales, strategic planning, and problem-solving to build lasting customer partnerships. The specialist is responsible for obtaining a maximum volume of profitable freight in an assigned territory, providing responsive customer service, and coordinating with operations to exceed customer expectations. The specialist serves as the customer’s point of contact through in-person meetings and helps meet the customer’s logistical needs.

The position requires a valid driver’s license and a satisfactory driving record. Applicants must have no more than four moving motor vehicle violations or chargeable accidents, or a combination thereof, in the three years preceding application; no more than two moving violations in the 12 months preceding application; and no DWI, DUI, or DWAI convictions in the four years preceding application.

This is a full-time position with a morning shift and a Monday-through-Friday schedule. Workdays and shifts may change based on scheduling and business needs.

Requirements

• High school diploma or equivalent.
• At least 2 years of business-to-business sales experience or equivalent.
• Valid driver’s license with a satisfactory driving record: no more than four moving violations or chargeable accidents, or a combination thereof, within the three years preceding application; no more than two moving violations in the 12 months preceding application; and no DWI, DUI, or DWAI convictions within the four years preceding application.

Responsibilities

• Travel throughout the assigned territory to meet customers in person regularly and cultivate relationships with people who influence routing decisions, including traffic personnel, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents.
• Keep customers informed about new service points and improvements in company service.
• Help customers obtain a rate agreement and submit requests to pricing coordinators using the T-1 Pricing information form.
• Check regularly on major accounts to ensure the company is meeting its on-time service promises.
• Complete monthly customer activity reports to identify customers’ current level of business.
• Provide information about rates and rate changes.
• Submit weekly itineraries for coverage areas to maximize efficiency when visiting customers.
• Maintain positive relationships with drivers in the assigned area and discuss possible leads.
• Communicate customers’ equipment requirements and hours of service to service center operations.
• Inform customers about Speed Service and expedited capabilities.
• Manage transportation and entertainment expenses and submit a weekly expense report.
• Record daily sales calls in the company computer system.
• Handle customer complaints through the appropriate channels.
• Obtain a maximum volume of profitable freight in the assigned territory.
• Provide responsive customer service and coordinate with operations to exceed customer expectations.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental benefits.
• Short-term and long-term disability coverage.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities to advance through the promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED