Solutions Specialist

Old Dominion Freight Line • Brooklyn, NY

3d

About The Position

The Solutions Specialist connects clients with efficient, tailored logistics solutions at Old Dominion Freight Line. The role combines business-to-business sales, strategic planning, and problem-solving to develop lasting customer partnerships. The specialist is responsible for obtaining the maximum volume of profitable freight in an assigned territory, providing responsive customer service, and coordinating with operations to meet customer expectations. The role serves as the customer’s point of contact through in-person meetings and supports customers’ logistical needs.

Requirements

• High school diploma or equivalent.
• At least 2 years of business-to-business sales experience or equivalent.
• Maintain a valid driver’s license with a satisfactory driving record: no more than 4 moving motor vehicle violations or chargeable accidents, or a combination thereof, in the 3 years preceding the application; no more than 2 moving motor vehicle violations in the 12 months preceding the application; and no convictions for driving under the influence within the 4 years preceding the application.

Responsibilities

• Travel throughout the assigned territory to meet customers in person regularly and build relationships with people who influence routing decisions.
• Inform customers about new service points and improvements in company service.
• Assist customers with obtaining rate agreements and submit requests to pricing coordinators using the T-1 Pricing information form.
• Check in regularly with major accounts to ensure the company is meeting its on-time service promises.
• Complete monthly customer activity reports to identify current business levels.
• Provide information about rates and rate changes.
• Submit weekly itineraries for coverage areas to maximize efficiency when visiting customers.
• Maintain positive relationships with drivers in the assigned area and discuss potential leads.
• Communicate customers’ equipment requirements and hours of service to service center operations.
• Inform customers about Speed Service and expedited capabilities.
• Manage transportation and entertainment expenses and submit a weekly expense report.
• Record daily sales calls in the computer system.
• Handle customer complaints through the appropriate channels.
• Maintain a valid driver’s license and a satisfactory driving record meeting the stated requirements.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible spending accounts.
• 401(k) retirement plan with company match and additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• 12 days of paid time off.
• 9 paid holidays, including a birthday holiday.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities to advance through the promote-from-within philosophy.
• National career opportunities at more than 260 service centers.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED