Solutions Specialist

Old Dominion Freight Line • New York, NY

5d • $98,071 - $122,588

About The Position

The Solutions Specialist connects clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving to build lasting customer partnerships. The specialist is responsible for obtaining a maximum volume of profitable freight in an assigned territory, providing responsive customer service, and coordinating with operations to meet or exceed customer expectations. The specialist serves as the customer’s point of contact through in-person meetings to address logistical needs. The position requires at least two years of business-to-business sales experience or equivalent.

The role is based on a Monday-through-Friday schedule, with an afternoon shift; workdays and shifts may change based on scheduling and business needs. The posted salary range is $98,071–$122,588, and actual compensation may vary based on factors including location, experience, market conditions, education, skills, and wage requirements.

Requirements

• High school diploma or equivalent.
• At least 2 years of business-to-business sales experience or equivalent.
• Maintain a valid driver’s license with a satisfactory driving record: no more than 4 moving motor vehicle violations or chargeable accidents, or a combination thereof, in the 3 years preceding application; no more than 2 moving motor vehicle violations in the 12 months preceding application; and no convictions for driving under the influence of alcohol (DWI, DUI, DWAI) in the 4 years preceding application.

Responsibilities

• Travel throughout the assigned territory to meet customers regularly in person and cultivate relationships with people who influence routing decisions, including traffic personnel, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents.
• Keep customers informed about new service points and improvements in company service.
• Help customers obtain rate agreements and submit requests to pricing coordinators using the T-1 Pricing information form.
• Check regularly with major accounts to ensure the company is meeting its on-time service promises.
• Complete monthly customer activity reports to identify each customer’s current level of business.
• Provide information about rates and rate changes.
• Submit weekly itineraries for coverage areas to maximize efficiency when visiting customers.
• Maintain positive relationships with drivers in the assigned area and discuss possible leads.
• Communicate customers’ equipment requirements and service hours to service center operations.
• Inform customers about Speed Service and expedited service capabilities.
• Manage transportation and entertainment expenses and submit an expense report weekly.
• Record daily sales calls and enter them into the computer system.
• Handle customer complaints through the appropriate channels.
• Maintain a valid driver’s license and a satisfactory driving record meeting the stated requirements.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability coverage.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional company annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• 12 days of paid time off.
• 9 paid holidays, including a birthday holiday.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunity to advance through the company’s promote-from-within philosophy.
• National career opportunities at more than 260 service centers.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED