Solutions Specialist

Old Dominion Freight Line • Kernersville, NC

6d

About The Position

The Solutions Specialist connects clients with efficient, tailored logistics solutions at Old Dominion Freight Line. The role combines business-to-business sales, strategic planning, and problem-solving to build lasting customer partnerships and provide exceptional service. The specialist is responsible for obtaining the maximum volume of profitable freight in an assigned territory, serving as the customer's point of contact through in-person meetings, providing responsive customer service, and coordinating with operations to meet customer expectations. The position requires at least two years of business-to-business sales experience or equivalent and a valid driver's license with a satisfactory driving record.

Requirements

• High school diploma or equivalent.
• At least 2 years of business-to-business sales experience or equivalent.
• Maintain a valid driver's license and satisfactory driving record: no more than 4 moving motor vehicle violations or chargeable accidents, or a combination thereof, in the 3 years preceding application; no more than 2 moving violations in the 12 months preceding application; and no driving-under-the-influence convictions within the 4 years preceding application.

Responsibilities

• Travel throughout the assigned territory to meet customers regularly in person and cultivate relationships with traffic personnel, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence routing decisions.
• Keep customers informed about new service points and improvements to company services.
• Assist customers in obtaining rate agreements and submit requests to pricing coordinators using the T-1 Pricing information form.
• Check regularly on major accounts to ensure On-Time service promises are being met.
• Complete monthly customer activity reports to identify current business levels.
• Provide information about rates and rate changes.
• Submit weekly itineraries for coverage areas to maximize efficiency when visiting customers.
• Maintain positive relationships with drivers in the area and discuss potential leads.
• Communicate customers' equipment requirements and service hours to service center operations.
• Inform customers about Speed Service and Expedited capabilities.
• Manage transportation and entertainment expenses and submit weekly expense reports.
• Record daily sales calls in the computer system.
• Handle customer complaints through the appropriate channels.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability coverage.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional company annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities for advancement through a promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED