Solutions Lead, Clinical & EHR Systems
About The Position
Vitalize is building an AI operating system for health systems to manage labor and capacity. The Enterprise Solutions team bridges Growth and Post-Sales, making complex customer technology environments scalable and ensuring solutions are technically feasible to sell, deploy, and support. As one of the first two Enterprise Solutions hires, you will build the function alongside a peer focused on workforce and payroll systems. You will own clinical systems that help hospitals determine staffing needs, including EHRs such as Epic, Oracle Health, and Meditech, their interface engines, and adjacent acuity and assignment tools. Initially, the work focuses on real-time census, ADT, and acuity data; as Vitalize expands into patient flow and capacity management, the role will also cover related clinical data. Success means creating feasible, secure, repeatable EHR integrations; preventing deployments from stalling on interface-team backlogs or security reviews; and developing playbooks, tools, and capabilities that let the broader team handle increasingly complex clinical-data work independently. The position is open anywhere in the US and includes 40–50% travel to customer sites. SF-based employees may work in a hybrid setup from the Jackson Square HQ.
Requirements
- Hands-on experience integrating with or implementing a major EHR such as Epic, Oracle Health, or Meditech, for example as an Epic analyst, interface engineer, or clinical integration architect.
- Fluency in HL7 v2, especially ADT, FHIR, interface engines, and hospital interface-team backlogs and change control.
- Working knowledge of HIPAA, PHI minimization, BAAs, and healthcare security reviews.
- Ability to lead technical solutioning with enterprise customers, including CIO organizations, clinical informatics, interface teams, and security teams, from pre-sales through implementation and escalation.
- Ability to turn difficult solutions into reusable approaches others can repeat.
- Ability to distinguish implementation issues, configuration problems, integration limitations, and product gaps, and to recognize when Engineering is needed.
- Ability to bridge go-to-market and Post-Sales work and advance complex enterprise deals without making delivery commitments the team cannot meet.
- Interest in building a new function from scratch.
Nice To Haves
- Clinical operations experience or understanding of how census, ADT, and acuity inform nurse staffing ratios and patient assignments.
- Experience with patient flow and capacity tools, such as bed boards, transfer centers, or capacity command centers.
Responsibilities
- Own clinical-data solutioning across the customer lifecycle, carrying technical context from pre-signature discovery through implementation and post-launch.
- Lead EHR discovery on enterprise deals, assessing EHR vendor and version, interface engines, available feeds, locations of acuity and assignment data, interface-team capacity, and security and privacy requirements.
- Guide hospital interface and security teams through integration approval by scoping the smallest useful feed, minimizing patient data received, and supporting security, privacy, and compliance reviews.
- Partner with Deployments to establish standards for unit and department mapping, feed testing, and census validation; support complex deployments while enabling Deployment Strategists to take on more sophisticated work.
- Extend EHR integrations into bed management, transfers, ED boarding, and discharge-planning data as Vitalize expands into patient flow and capacity management.
- Create reusable EHR integration patterns, discovery guides, documentation, and training, and partner with Product on whether to use an EHR vendor marketplace or a direct interface.
- Identify recurring clinical-data requirements and blockers, and partner with Product and Engineering to determine whether the solution is enablement, a new integration, or a scalable platform capability.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible PTO
- Unlimited travel budget to visit customer sites
- Bi-annual company off-sites
- Free meals in-office
- $5,000 relocation bonus for eligible employees
- Desk setup reimbursement
- Commuter benefits
- Monthly gym/wellness stipend
- An office in Jackson Square, steps from the water
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
