EHR Applications Lead

Southeastern Integrated Care•Lumberton, NC

About The Position

The EHR Applications Lead serves as Southeastern Integrated Care’s designated EHR Product Owner and primary subject matter expert for Streamline SmartCare. During implementation, the Lead completes assigned build, workflow, testing, data validation, training, and go-live tasks within the agency EHR Project Manager’s overall project plan. After implementation, the Lead provides ongoing functional support, system optimization, documentation quality oversight, and enhancement recommendations. The Lead provides influential expert input, while major clinical, financial, operational, and technology decisions remain collaborative and subject to appropriate leadership approval. The role partners with clinical, quality, compliance, billing, IT, and frontline teams to translate requirements into SmartCare workflows. It builds and validates assessments, intake forms, treatment plans, progress notes, scheduling, care coordination tools, and reporting fields; configures approved system settings and access; supports Eleos integration; and validates migrated records and system changes. The Lead also supports testing, go-live stabilization, system documentation, functional issue resolution, and approved enhancements. Ongoing responsibilities include monitoring SmartCare and Eleos documentation completeness, timeliness, and compliance; analyzing trends; preparing reports and dashboards for Quality Management and leadership; supporting audits and reporting; administering approved user access; and training employees and departmental superusers. No direct supervisory responsibilities are assigned, though the position provides functional guidance to superusers and EHR users. Other duties may be assigned.

Requirements

Bachelor’s degree in health information management, healthcare administration, behavioral health, information systems, or a related field; equivalent relevant experience may be considered.
Three or more years in behavioral health, substance use, or integrated care settings.
Two or more years of hands-on EHR configuration, administration, analyst, or superuser experience.
Experience with documentation standards, quality data analysis, staff training, and structured project deliverables.
Working knowledge of HIPAA and 42 CFR Part 2.

Nice To Haves

Advanced education or formal training in clinical informatics, healthcare quality, or EHR administration.
Streamline SmartCare implementation or administration experience; Eleos or similar AI-assisted documentation tools.
EHR conversion, data migration, dashboards, Power BI, SQL, or quality/accreditation reporting experience.
Relevant EHR vendor certification, clinical informatics credential, or healthcare professional license.

Responsibilities

Complete assigned EHR implementation deliverables, communicate progress and risks to the agency Project Manager, and document configuration decisions.
Partner with clinical, quality, compliance, billing, IT, and frontline teams to translate requirements into SmartCare workflows.
Build and validate assessments, intake forms, treatment plans, progress notes, scheduling, care coordination tools, and reporting fields.
Configure approved required fields, alerts, signatures, consent workflows, and role-based access consistent with HIPAA and 42 CFR Part 2.
Support Eleos integration and ensure AI-assisted notes align with clinical documentation standards.
Validate migrated records, conduct scenario-based testing, track defects, and support go-live stabilization.
Serve as SEIC’s primary EHR subject matter expert, lead superuser, and functional escalation resource.
Evaluate system enhancement requests, maintain a prioritized backlog, and recommend changes based on clinical, compliance, operational, and financial impact.
Provide SME guidance in collaborative decisions and coordinate approved enhancements with leadership, IT, and the vendor.
Review vendor updates, test changes before release, maintain system documentation, and resolve or escalate functional issues.
Monitor SmartCare and Eleos documentation completeness, timeliness, and compliance; analyze trends at least monthly.
Prepare reports and dashboards for Quality Management and leadership, including recommendations and follow-up on corrective actions.
Support chart audits, payer and state reporting, and applicable accreditation measures in collaboration with responsible departments.
Administer approved account provisioning, role changes, access reviews, and deactivation using established HR/IT controls and backup coverage.
Train new employees and existing staff on EHR use and documentation expectations; maintain current job aids and training materials.
Develop and support departmental superusers and deliver targeted retraining when trends reveal recurring errors.
Perform other duties as assigned.