Solutions Engineer

Feathery • Toronto, ON

40d • Onsite

About The Position

Feathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings. With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond. As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows. We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments. You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform. This is a high-ownership role that blends customer-facing technical solution design, pre-sales and post-sales engagement across the customer lifecycle, workflow architecture and problem solving, and cross-functional collaboration with product, engineering, and go-to-market teams. As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.

Requirements

• Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)
• Strong problem-solving skills, especially in data-heavy or workflow-based systems
• Basic familiarity with JavaScript (enough to guide customers writing simple logic or scripts)
• Excellent communication skills and ability to work across technical and non-technical stakeholders
• Proactive, resourceful, and comfortable operating in a fast-paced startup environment
• Strong sense of ownership and desire to help customers succeed

Nice To Haves

• Experience working with B2B SaaS platforms or workflow automation tools
• Familiarity with APIs, integrations, or low-code/no-code platforms
• Experience supporting enterprise customers or complex implementations
• Background in financial services (insurance, wealth management, lending)
• Experience creating technical content (docs, demos, tutorials)

Responsibilities

• Own technical scoping, proof-of-concepts, and onboarding for key customers
• Partner with customers to design and implement complex workflows on the Feathery platform
• Guide customers through best practices for building scalable, maintainable solutions
• Support deployments and ensure successful adoption across teams
• Work with sales during the evaluation process to demonstrate technical capabilities
• Translate customer requirements into tailored product solutions
• Build demos and prototypes that showcase Feathery’s flexibility and power
• Serve as a trusted technical advisor to prospects and customers
• Act as the voice of the customer, surfacing insights and feature requests to product and engineering
• Create technical content such as example applications, documentation, and guides
• Help customers and internal teams better understand platform capabilities
• Contribute to improving onboarding and implementation workflows
• Help define best practices for solutions engineering at Feathery
• Contribute to hiring and mentoring future team members
• Improve internal processes, tooling, and playbooks as the team scales

Benefits

• Competitive compensation and equity
• Health, dental, and vision coverage
• Unlimited PTO
• Downtown Toronto office location
• Office snacks and lunches
• A supportive, low-ego team that values ownership and growth
• Company offsite to connect and recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed