Solutions Engineer

Synthesia • Austin, TX

1d • $155,621 - $211,197 • Hybrid

About The Position

Synthesia is hiring Solutions Engineers to build its pre-sales function in North America. This is a founding role in which the hire will help shape the playbook, tooling, and best practices as the team scales. The Solutions Engineer partners with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demonstrations, scope proofs of concept, and design technical solutions for customer deals. The role acts as a trusted advisor focused on customer value and brings customer insights back to Product.

The position supports Synthesia as it expands across North America and becomes a multi-product company. The Solutions Engineer helps customers evaluate and deploy Synthesia Studio, Roleplay Sessions, and Interactive Avatars, and provides guidance on platform capabilities, integrations, security, compliance, and scalability. The role is based in Austin and requires at least two days per week in the office, with travel for customer discovery and on-site demonstrations as needed.

Requirements

• At least 2 years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience.
• Ability to deliver a strong standard demonstration aligned with discovery findings and the agreed agenda, using core techniques such as Tell-Show-Tell.
• Ability to apply established solution designs and best practices to customer use cases, working with Product and Customer Success as needed.
• Ability to identify and surface deal risks and next steps based on customer input, and clearly escalate them to the Account Executive.
• Working knowledge of MEDDPICC and Command of the Message, and ability to articulate why Synthesia fits a prospect.
• Resourcefulness in finding the right internal people or tools and building a network across the go-to-market organization.
• Technical fundamentals in at least one area, such as creation flows, APIs, integrations, security, or compliance, and eagerness to build depth.
• Self-motivation and organization, with the ability to manage a growing book of proofs of concept, demonstrations, and customer conversations while meeting deadlines.
• Willingness to travel for customer discovery and on-site demonstrations as needed.
• Strong written and spoken communication in English.

Nice To Haves

• Previous experience as an Account Executive.
• Experience with video AI.
• Interest in staying current with the AI-native learning and enablement space, including the shift from static methods to interactive practice and measurable skill development.

Responsibilities

• Co-plan and support discovery calls with Account Executives to understand customer requirements, technical environments, and business challenges.
• Design and execute repeatable demonstration methodologies that quickly establish Synthesia’s business value across its product lines.
• Maintain strong working knowledge of the platform’s capabilities, roadmap, and positioning.
• Deliver demonstrations tailored to customer problems and explain why Synthesia is an appropriate solution.
• Identify technical objections and integration questions, and work with the Account Executive and broader ecosystem to address them.
• Assess technical fit and opportunity risk to help Account Executives develop account and deal strategy.
• Keep the deal team and manager informed about deal status, timelines, and technical dependencies.
• Identify, build relationships with, and enable technical champions within customer organizations.
• Provide technical guidance on platform capabilities, APIs and SDK integrations, security, compliance, and scalability for global deployments.
• Troubleshoot issues and validate integrations with learning management systems, human capital management systems, and content systems.
• Partner with Enablement to complete certifications, stay informed about new releases, and maintain demonstration and objection-handling skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed