Solutions Engineer

Medallia

18h

About The Position

Medallia is the pioneer and market leader in Experience Management, offering an award-winning SaaS platform, Medallia Experience Cloud, for managing experiences, insights, and actions across various stakeholders. The company aims to create a world where organizations are loved by their customers and employees by empowering exceptional people to create extraordinary experiences. In this role, the Solutions Engineer will partner with Sales Directors and Enterprise Solutions Engineers to understand potential business opportunities, research prospects' go-to-market strategies, and identify solution hypotheses and value drivers for Customer Experience and Employee Experience programs. They will work with prospects and decision-makers to help companies improve in the eyes of customers and employees, immerse themselves in Medallia’s cutting-edge technology, and tackle real business problems. The role offers exposure to various industries, opportunities to specialize in a specific business vertical, and the chance to build knowledge and skill-set in value-based selling, acting as a critical member of the sales team, a leader, coach, and trusted advisor for prospects, with the chance to own their career path as a new team is built and grown.

Requirements

• 5+ years experience in a customer-facing role or sales organization
• Previous experience in software/technology environemnt
• Bachelor's Degree or equivalent work experience

Nice To Haves

• Pre-Sales or Post-Sales support experience in a software/IT environment
• Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute
• Proficient technical aptitude including comfort with technical concepts and ability to become a subject matter expert with new technology applications
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments

Responsibilities

• Solution Engineers partner with the broader Sales Team to shape the Customer Experience vision of prospects and existing clients and present Medallia's solutions to capture every signal, analyze and predict behavior, and generate the biggest impact for our clients.
• Proposals - Create compelling written proposals in collaboration with Medallia’s Shared Services Organization, leveraging a robust internal RFP repository system and templates that describe and explain Medallia’s capabilities
• Customer Discovery - Build relationships with customers to identify their current circumstances, their customer and employee experience needs, and the business value of fulfilling those needs
• Product Demonstrations - Present product capabilities through in person and remote demonstrations of the Medallia Experience Cloud that clearly articulate how prospective and current clients will achieve their goals and yield a return on their investment
• Solution Design - Propose CEM solutions that transform the business and organizational culture of prospective companies using our Best Practice Platform solution framework

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees