Solutions Engineer

Baselayer • New York City, NY

8d • Onsite

About The Position

We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value. Baselayer offers the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.

Requirements

• 2+ years of experience in a technical role, product management, or customer-facing position
• Fundamental knowledge of API concepts and web technologies
• Detail-oriented and able to document requirements effectively
• Natural problem-solver who enjoys finding solutions to complex challenges
• Adaptable and can navigate ambiguity with confidence
• Highly collaborative and enjoy working with cross-functional teams

Nice To Haves

• Experience in solutions engineering, implementation, or technical customer success
• Basic coding skills in Python or JavaScript
• Familiarity with identity verification, KYC/KYB processes, or financial compliance
• Experience with fintech or financial institutions
• Experience leading technical discovery calls, product demos, or implementation workshops

Responsibilities

• Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
• Guide customers through API integrations and ensure successful deployment of Baselayer products
• Create technical documentation and implementation plans that address specific customer needs
• Deliver technical demonstrations that showcase Baselayer's capabilities
• Work closely with sales, product, and engineering teams
• Develop implementation guides and solution architectures for various customer scenarios
• Educate customers on Baselayer's products and APIs
• Collect and communicate customer feedback to product and engineering teams
• Stay current with industry trends and emerging technologies in the identity verification space
• Provide ongoing technical guidance to ensure customer success

Benefits

• Flexible PTO
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• HSA contributions
• $250 monthly gym stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed