Solutions Engineer, SMB – Phoenix Market Remote
About The Position
The Solutions Engineer supports business sales by providing technical expertise to design and present wireless solutions that meet small and medium business (SMB) customer needs. The role consults on customer opportunities, analyzes wireless network coverage, and assists with in-building coverage requests. It maintains expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success involves supporting sales teams, addressing technical inquiries, and contributing to customer satisfaction, helping enable tailored solutions and business growth. This is a remote position supporting the Phoenix, Arizona market. The selected candidate must live in the greater Phoenix metropolitan area or within a reasonable commuting distance. The role generally includes in-person collaboration with assigned sales teams approximately two days per week at approved T-Mobile satellite or designated market locations; schedules may vary with business needs. Customer meetings, site visits, technical presentations, and other field activities are also part of the work as needed. The assigned territory covers Phoenix and Tucson, Arizona; New Mexico, including support for sellers based in Albuquerque; and El Paso, Texas. Periodic travel throughout the territory is required. The position has no assigned corporate office or permanent workspace.
Requirements
- Bachelor's degree plus 3 years of related work experience, or an advanced degree with 1 year of related work experience, or an equivalent combination of education and experience.
- Previous B2B direct sales experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Must reside in the greater Phoenix metropolitan area or within a reasonable commuting distance.
- Periodic travel throughout the assigned territory is required.
Nice To Haves
- Computer Science, IT, Engineering, or a related field of study.
- 4–7 years of experience in telecommunications, IT administration, or network engineering, with a professional track record of successful solution sales and managing internal and external relationships in a matrix environment.
- Experience supporting Small Medium Business Accounts.
Responsibilities
- Support small and medium business sales teams in-market to drive solution adoption and customer engagement.
- Participate in customer meetings to provide technical consultation and solution guidance.
- Facilitate wireless network coverage analysis and review to optimize customer solutions.
- Assist with processing in-building coverage requests to improve network accessibility.
- Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
