Solutions Engineer

Codes Health • New York, NY

10d • $125,000 - $200,000 • Onsite

About The Position

Codes Health is revolutionizing the process of obtaining medical records for plaintiff litigation, aiming to reduce the current 30-50 day timeframe. They are developing an agentic layer to navigate the complexities of healthcare data retrieval. This technology is designed to learn and improve its access methods across a vast network of providers. The problem of inefficient medical record retrieval is not limited to legal cases but also affects healthcare, disability services, life sciences, and insurance industries. Codes Health has experienced rapid growth, achieving a multi-million dollar run rate within a year and securing $17.5M in funding from prominent investors. They currently serve over 130 law firms, including the largest plaintiff firm in the country.

Requirements

• Genuinely enjoys working with customers.
• Technical enough to debug integration issues directly with a customer's engineers.
• Comfortable operating without a playbook across ambiguous, high-stakes rollouts.
• Cross-functional operator — can align Engineering, Sales, and CS without formal authority.
• Background in solutions engineering, implementation, or technical account management, ideally enterprise SaaS.
• Fully in person in Dumbo, Brooklyn.

Responsibilities

• Partner directly with Codes' largest customers throughout implementation, acting as the primary technical point of contact from kickoff through full rollout.
• Help customers integrate Codes into their existing workflows, translating their technical environment and constraints into a working, adopted deployment.
• Identify and solve technical bottlenecks that stand between a partial rollout and full organizational adoption.
• Own the "final 20%" of enterprise implementations — the stretch that determines whether a customer scales from a six-figure to a seven-figure contract.
• Work cross-functionally across Engineering, Sales, and Customer Success to unblock implementations and keep the customer's success aligned with internal teams.
• Build and maintain relationships with some of the company's most strategic accounts, with outsized influence on retention and expansion.
• Move between different tasks as goals shift, shipping customer-facing product one month and going deep on the pipeline the next, and staying close to both the customer and the data.

Benefits

• early-stage equity
• unlimited PTO
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed